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Spark and Infosys BPO: a game-changing partnership
Client: Spark NZ
Spark New Zealand and Infosys BPO embarked on a journey to prepare for deploying enhanced technology capabilities. Infosys BPO helped Spark in reducing the work in progress backlog as well as decreasing the lead time. Watch the video to learn how Infosys BPO enabled Spark to deliver amazing outcomes for its customers.
Rio Tinto and Infosys BPO - a wonderful journey of 'Driving Agility. Together'
Client: Rio Tinto
This video traces the foundation of a fruitful affiliation that outlines a shared commitment to excellence. Starting out as a technology partner back in 2005, Infosys BPO today offers a wide range of industry solutions and services to Rio Tinto. Today, the relationship is a wonderful journey of 'Driving Agility. Together.'
Propelling TP Vision to stay ahead of the curve
Client: TP Vision
TP Vision works in an industry with thin margins where there is a constant need for monitoring financial performance. Leveraging our finance and accounting (F&A) shared service center (SSC) led to increased internal customer satisfaction as Infosys BPO arms them with timely information, enabling them to make sound business decisions.
Brit Insurance and Infosys BPO embark together on a journey towards agility
Client: Brit Insurance
Brit Insurance is a growing organization that has evolved with time on its journey towards agility. Together with Infosys BPO, they are geared for the future as they expand their capabilities, efficiencies, and their business noiselessly.
Infosys helped Skanska set up a shared service center for its F&A function
Skanska was on a mission to set up a shared service center for its finance and accounting (F&A) processes. Infosys provided the domain and skillset, assisting Skanska in realizing this transformation project. With support from Infosys, the transition from a distributed environment to a single shared service center was smooth and efficient.
More than just an offshore talent hub – Infosys helps Staples with ideas for reinvention
As Staples undergoes a significant reinvention, Infosys is helping it think about its performance differently. This has resulted in various automation and process improvement initiatives which are helping the company reduce cost while still delighting customers.
A partnership with Infosys BPO – exactly what Visy Industries wanted
Client: Visy Industries
Cost-friendly finance and accounting solutions from Infosys BPO are helping Australia-based Visy Industries to stay competitive. Find out what differentiators influenced executives at this large privately-owned paper company – to make up their mind in favor of a partnership with Infosys.
Infosys BPO experts work shoulder to shoulder with the Charming Shoppes team, sitting miles away
Client: Charming Shoppes
Tony Hughes (Vice President of Finance and Shared Services, Charming Shoppes) values Infosys BPO's collaboration, innovation, partnership, and accountability. He says that with Infosys BPO deeply embedded in Charming Shoppes' business, these qualities have been a catalyst for several transformational initiatives.
"Infosys BPO brings true partnership, innovative thinking and quality to the table"
Cisco’s Gilles Leyrat and Natasja Meeuwisse put the spotlight on the 11-year Cisco-Infosys relationship and how Infosys BPO experts are enabling them in customer service and related processes.
TPA services from Infosys McCamish boost M Financial’s success in the US insurance industry
Client: M Financial
James Friel, Director – Insurance Operations at M Financial, elaborates on how Infosys McCamish helped their operations pre-empt errors and avoid them. In his words, Infosys McCamish didn’t ‘implement something and then just walk away,’ but ensured the repeatability of its successful operations.
"We throw them our challenges and they help us deliver creative solutions"
Client: Athene Annuity and Life Assurance Company
Despite highs and lows in their business, Christine Kapteyn, Vice President, Insurance Operations at Athene Annuity and Life Assurance Company, says that Infosys McCamish always rises to the challenge and delivers on expectations through relentless client focus, sheer responsiveness and flexibility.
Partnering for solid business decisions
Client: Gen Re
Cathy Ernst (Vice President, Gen Re) talks about how Infosys approached replacing their reinsurance systems, resulting in the ability to track not just metrics but the business overall. They are also enjoying an increase in the quality of their data, and Cathy notes that the partnership has “helped Gen Re make some solid business decisions”. Further, she looks ahead to a continued relationship with Infosys, moving forward with Gen Re’s future business strategies.
Saving millions through the back office
Retail, CPG and Logistics
Derk Visser, CFO of Staples Brazil walks us through the challenges and their decision to partner with Infosys. The partnership resulted in streamlined back office functions, higher margins and more efficient operations.
Managing triple digit growth, efficiently
Client: Athene Annuity and Life Assurance Company
"Infosys has been a great partner. The leadership and the relationship management team and all the touch-points between McCamish, Infosys, and Athene Annuity are terrific. The interaction, the communication, the process, is terrific. We are very, very pleased with the relationship."
- Chris Grady, Head of Retail, Athene Annuity & Life Assurance Company
"Infosys challenged our processes to make them more efficient"
The Director, Global Financial Services, Alcoa and the Country Head, Alcoa India GBS discuss how Infosys BPO enhanced their processes since 2004.
"One of the best partners we have ever had is Infosys"
The Customer Service and Support Operations team at networking major, Cisco, talks about Infosys BPO's transformational contribution to its operations and processes. Infosys' "ability to adapt and create new skills" has impressed them.
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