Analyst Corner

Everest Group's 2014 Order-to-Cash (O2C) PEAK Matrix™ positions Infosys as Leader


Everest group, a leading business advisor and research consultancy, has positioned Infosys as a Leader in its report titled ‘Order-to-Cash (O2C) BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2014.’ The report analyzes the global O2C service provider landscape, spanning over 24 service providers with multi-process capability and classifies them into Leaders, Major Contenders, and Emerging Players.

Everest Group's 2014 Order-to-Cash (O2C) PEAK Matrix™ positions Infosys as Leader

Highlights:

  • The PEAK Matrix (performance, experience, ability, knowledge) is a framework that provides an objective, data-driven, and comparative assessment of PO service providers based on their absolute market success and delivery capability
  • The report highlights the delivery capability of Infosys, emphasizing that it is ahead of most providers in overall technology leverage for O2C BPO. Technology offerings in the O2C space is the key differentiator with solution offerings spread across the entire scope
  • The report also recognizes Infosys as a well-diversified service provider in terms of processes, and geographies served

Download the Infosys O2C BPO PEAK Matrix™ Assessment 2014 report
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