Infosys is a sponsor for the NelsonHall event on Sales and Fulfillment. NelsonHall, the leading analyst firm has surveyed
over 100 firms across industry segments to understand key challenges, focus areas, and success factors in the
areas of Sales and Fulfillment.
- Results of extensive research into the best ways of optimizing business through effective sales and fulfillment
- Best practices in control and efficiency
- Latest trends and ideas from leading NelsonHall analysts
Emerging Trends in Sales and Fulfillment Operations
John Willmott, CEO, NelsonHall
Successful Fulfillment Operations in a Global Delivery Model
Stuart Lacey, Vice President - Supply Chain, Carphone Warehouse, Karen Hughes, General Manager -
Offshore Operations, Openreach
Transforming Returns Operations through SaaS Technology Solutions
Ake Nylen, Vice President - High Tech, E-builder
Translating a Potential Opportunity into Value Realized
Rajiv Raghunandan, Infosys
Ake Nylen has a degree in Business Administration and Economics and more than 20 years of work experience
in IT and Telecom industries. He has held senior executive positions in Marketing, Sales, Key Account Management,
Product Management, and Business Development. Ake has led both large multinationals and small organizations.
This has given him in depth understanding of the dynamics of establishing new businesses and managing complex
internal and external customer delivery processes. Ake has 11 years of international work experience working
at Sweden, UK, Netherlands, and France. As the Vice President - High Tech Business Segment Sales at eBuilder,
he leads Cloud Process practices internationally.
John Willmott is the founder of NelsonHall and has been CEO since its inception in 1998. John has developed
the company to its present position as the leading BPO analyst firm globally. He is actively involved in the
delivery of client assignments and has personally covered the BPO market since 1992. He has led over hundred
John assists organizations in understanding the true shape of the BPO market and the success factors involved in BPO
from both buy-side and supply-side perspectives. He continues to contribute to, and oversee NelsonHall's
BPO research. Widely regarded as a 'BPO guru', John is a sought after speaker and also presents NelsonHall's
quarterly 'BPO Index' webcast, monitoring developments in the BPO marketplace worldwide.
John has over 20 years of experience in the services sector, principally in roles with strategic marketing responsibility.
John previously held senior positions with suppliers and research agencies in both Europe and the U.S. He holds
a masters degree from Cambridge University and an MBA from Manchester Business School.
Rajiv joined Infosys BPO in 2002 and currently heads HRO and Sales & Fulfillment. Both practices
span over 4000 FTEs across five global delivery centers. He served as a solution Head for Manufacturing, Order
Management and HRO practices. He has also played a key role in sales, solution design, transition, operation
and transformation across industry segments.
Prior to Infosys, Rajiv was with Andersen Business Consulting. He engaged in new business planning, strategy design,
process optimization, and post-merger integration for industries including healthcare, pharma, telecom, manufacturing,
financial services, and tourism. He started his career with the finance division at Aravind Garments.
Rajiv holds a Post Graduate Diploma in Management from the Indian Institute of Management, Bangalore, a graduate degree
in Cost and Management Accounting, and bachelor's degree in Accounting from Bangalore
Learn more about Infosys BPO’s Offerings
Learn more about Infosys BPO’s Sourcing and Procurement Outsourcing practice
Learn more about Infosys BPO’s Finance and Accounting practice
Learn more about Infosys BPO’s Human Resources Outsourcing practice