Infosys BPM
Business Process Management Nirvana - Powered by Automation and Driven by Insights
In this article published by CIO Review magazine, Anantha Radhakrishnan, CEO & MD, Infosys BPO talks about the four phases of growth the BPM industry has seen. He foresees the next phase of growth as being the most significant which will not be about people and/or software, but about human-ware that melds the best of people with the best of technology - with great potential for self-service, eliminating mundane work, amplifying human intelligence, visualizing value, and creating a human revolution.
Infosys BPM
Webcast: SunTrust Transformation Journey – Resources, Robotics, Client-Experience
In this webcast from The Hackett Group, the attendees learned about SunTrust’s recent transformation journey within their Consumer Lending operations. This journey included realignment of resources, the use of robotic process automation, and a keen focus on the client-experience.
