Ritesh Idnani, Chief Operating Officer, Infosys BPO, shares his thoughts on pertinent issues associated with change
management, innovation, outsourcing decisions, and advisory firms as part of the coveted G6 panel meet with industry
leaders from Accenture©, TCS©, Alsbridge©, CSC© and Genpact© at the recent SSON Shared Services and Outsourcing
Week 2011, Orlando, Florida.
Reproduced with the permission of Shared Services & Outsourcing Network
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