Legal Process Outsourcing

Features & Opinions

Webinar recording: Legal operations centre of excellence (COE) – enabling best practices

Legal teams are under increasing pressure to 'do more with less'. Hear from a panel of experts about how a legal operations center of excellence (COE) model can help you:

  • Reduce legal costs while improving quality and client service levels
  • Free up scarce legal resources for higher impact work
  • Benefit from efficient operations – hear about Cisco’s experience implementing a COE
  • Phase implementation to deliver return on investment from day one and respond to both ongoing and peak demands

View the webcast

Legal operations centre of excellence (COE) – enabling best practices

Author Profiles

Robert Henry

Robert ("Bob") Henry, Practice Engagement Manager – Contracts, Infosys LPO

Bob has more than twelve years of experience leading contract management teams for Global 1000 enterprises. He currently leads the Infosys LPO Contract Management portfolio and has been consulted by a large number of clients on risk management, contract compliance, tools, and reducing contract cycle time.

Steve Harmon

Steve Harmon, Senior Director – Legal Services, Cisco Systems

Steve is a member of the Cisco Legal executive management team where he manages the Legal Technology Solutions (LTS) and Global Export Trade (GET) teams. The LTS team is chartered with developing and maintaining systems and processes that support the efficiency and accuracy of legal functions at Cisco.

Paul Lippe

Paul Lippe, Former GC and now CEO, Legal OnRamp Systems

Paul Lippe is CEO of OnRamp Systems, the leader in legal department productivity platforms to improve quality and efficiency and reduce costs of legal work. Legal OnRamp was first developed at a legal department productivity and collaboration platform for Cisco Systems.

Related reading

View point: Organizing to maximize contracting effectiveness Opens in a new window

Capability overview: Infosys LPO

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