Sales and Fulfillment

Case Studies

Delivering value from BPM: Infosys and Arrow grow engagement into 360-degree relationship

The relationship between Arrow Electronics and Infosys has evolved over a span of 10 years – from that of saving costs to delivering business value. The latest development is an agreement between the two firms to jointly market and deliver a co-created and co-marketed set of services to customers in the US. This, in effect, is turning the original customer and supplier relationship, a full 360 degrees.

This case study by Hfs Research throws light on the progress of this partnership. Read how right governance and attitude was necessary to take the relationship out of cost-savings mode, and put it on track to realize a range of benefits for both partners.


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