Sales and Fulfillment

Service Offerings

Service Parts Management Solution

Is your company facing challenges in managing outsourced products and service parts value chain? Are your labor-intensive, manual, and outdated processes compromising capabilities to manage customer service-level agreements (SLAs) and costs? Are you facing limited visibility into accurate supply chain information? If your answer is yes, then we can help you.

At Infosys BPM, we adopt a comprehensive approach towards providing greater performance predictability as well as managing and controlling costs. Our solution takes a holistic view of your product / service part value chain – from initial entry into the value chain, through returns and repair processes, up to final disposal at the end of service life.

Service Parts Management solution

Our Service Parts Management solution equips you with efficient service supply networks that:

  • Automate and support B2B and B2C customer relationships
  • Are extensible and adaptable across geographies
  • Provide real-time insights that enable proactive management and fulfillment of customer SLAs
  • Enable monitoring of costs and supplier performance
  • Integrate with critical client functions such as service parts planning and product quality assurance
Service Parts Management solution 

* Refer table below for points 1 through 6

Solution ComponentDescription
Monitor replenishment ordersWork with planning and purchasing teams to monitor the shipment and receipt of replenishment orders for the service supply chain.
Monitor inventory levels at regional stocking locationsMonitor the stocking levels of parts at regional locations. Based on planning parameters, initiate stock transfers to ensure optimum stocking levels including transfers for repair parts.
Monitor internal parts transfersMonitor order processing and receipt of internal transfer orders. Resolve issues as they occur.
Monitor customer ordersMonitor order fulfillment to ensure compliance against customer SLAs. Expedite high priority orders for critical customer situations such as product outages
Manage open RMAsEnsure that customer and field returns of assets in an RMA are made on a timely basis. Track open RMAs until the product / parts returns are received
Monitor third-party repair orders Monitor the completion of third-party repair orders. Provide scrap orders based on planning recommendations. Monitor vendor charges against the actual repair orders completed.

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