Indian Domestic BPO

Case Studies

Integrated Service Center For A Global Telecom Company Entering Domestic Market


The Client

The client is a global telecom company that has just entered the domestic market.

Business Need

The client needed a dependable partner to define and manage various business processes from the onset of operations. It needed a system in place to demonstrate flexibility and ramp up at short notice to align with expanding operations.

Challenges
  • Demonstrate flexibility and easy ramp up
  • Improve backend processes and handle volatile process needs
  • Reduce cost
Our Solution

Infosys conducted an indepth review of the business and defined processes from scratch:

  • Set up an integrated Business Service Center to deliver services to 34 locations of the client
  • Provided a long term view of platform-based model for a critical area such as Master Data Management
  • Participated in the IT strategy of the customer for implementation of document management and workflow solution
  • AP and GL Accounting and Reconciliations
  • Compliance
Benefits
  • Flexible design with easy ramp up facility
  • Global best practices
  • SLA-based process management
  • Robust design for long term sustainability

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