Indian Domestic BPM

Case Studies

Revenue assurance and fraud management for one of India’s largest telecom operators

The Client
  • One of the largest private telecommunication services providers in India with annual turnover in excess of USD 7.6 Bn.
  • Started m-commerce operations through its subsidiary based on authorization from the Department of Payment and Settlement Systems, RBI (Reserve Bank of India) for issue of prepaid payment instruments in India
Business Need

The client wanted Infosys to help them setup their mobile commerce platform and applications. They also wanted to leverage our process expertise to setup the following functions from scratch:

  • Revenue assurance
  • Fraud management

Creation of robust reporting and triggering model for revenue and assurance management

Our Solution

Infosys co-created the revenue assurance process from scratch for the m-commerce product of the client. This included:

  • Risk assessment
  • Identifying key performance indicators(KPIs)
  • Controls monitoring and operations
  • Content payment settlement with third-party vendors
  • Testing for identifying service failure scenarios for the client’s mobile app store
  • The operations set up by Infosys process around 1,000 cash back transactions per day
  • Infosys operations for the client’s revenue assurance and fraud management have resulted in minimizing revenue leakages and led to a direct impact on the client’s top line
  • More than 70 fraud cases amounting to INR 100,000 have been identified and closed while recovering 8 times worth the fraud amount
  • Revenue leakage of more than INR 3 million identified
  • INR 2 million of revenue saved
Related reading

Infosys BPM India Business

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