Indian Domestic BPM

Case Study

Sourcing, Procurement, Supply Chain, and F&A services for a leading manufacturer of flexible packaging films globally


The Client
  • One of India’s largest producer of flexible packaging films
  • Product portfolio includes BOPET film, BOPP film, Metallized BOPET film and BOPP film, Coated BOPET and BOPP films
Business Need

The client (buyer) acquired a Global BOPP films business of another Fortune 100 company (seller). They wanted assistance in the takeover and consolidation of the existing processes being handled out of the entity that was to be taken over.

Business challenges
  • Extremely complex transition due to a competitor clause where the buyer and seller could not share information directly till approvals were in place
  • Process complexity and interface with plants, suppliers, etc. was high and business-critical
Our Solution
  • Infosys was engaged before the acquisition deal was announced and participated in all planning and execution meetings
  • Infosys conducted an assessment exercise at the seller’s shared service center (SSC) location and designed the ‘future-state’ operating model
  • A robust three-party governance mechanism was established between the buyer, seller and Infosys. For most of the migration, only Infosys was privy to the seller processes and data. Infosys understood the existing processes and exact buyer requirements to redesign the processes best suited to the buyer’s needs
  • Frequent periodic reviews were conducted with all entities involved. Risks were evaluated and a mitigation plan was prepared during reviews
Benefits
  • On-time migration of processes directly from seller SSC to Infosys delivery center in spite of many knowledge sharing constraints due to regulatory compliance issues between the 3 parties involved (seller, buyer and Infosys)
  • Increased spend transparency and compliance
  • Reduced costs per transaction
  • Procurement thresholds, buy channels and tools evaluated and revised as per new business requirements
  • Critical contracts required for day one operations identified and plan established for implementation as per regulatory guidelines
  • Master data integration, harmonization and migration
  • Successfully migrated supply chain processes which have traditionally been considered complex and requiring local presence from the seller’s near-shore center to Infosys offshore delivery center, thereby passing arbitrage benefit to the client without compromising service delivery
Related reading

Infosys BPM India Business

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