Communications Service Providers
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Firms around the globe, including telecom companies are under tremendous pressure to cut costs, thanks to the global economic crisis. Communication Service Providers (CSPs) are demanding...
more value delivered from their outsourcing partners and are reluctant to invest without tangible benefits. Analytics as a BPO service has the potential to deliver tangible and quick returns on investment (ROI) with smaller investments from CSPs; More so if it is offered as an end-to-end managed service BPO offering, where the onus of ROI realization is transferred to the BPO partner.
Infosys' expert shares a successful sourcing strategy by discussing a real life case of electrical cables procurement. He demonstrates how to achieve cost savings through right sourcing, linking price to raw materials price movement and reducing the Total Cost of Ownership.
Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPM Executive Committee. He believes that companies in Europe...
must outsource their business processes to become more scalable and competitive. According to him, Royal Philips has set a trend by signing a seven-year agreement with Infosys BPM to provide Finance and Accounting, and Procurement services to more than 400 Philips organizations globally.