At Infosys Portland, we have been managing categories on behalf of our clients for nearly 15 years. We understand the challenges faced by client category teams, and have the deep process and category expertise to overcome these challenges and deliver greater value at less cost.
We provide clients with outsourced end-to-end category management services and outsourced category management support services which allow clients to improve the return on investment (ROI) of their procurement function.
End-to-end category management
Infosys Portland provides outsourced end-to-end category management services across a wide range of categories, including:
|Property and real estate||Facilities management, waste management, lease management, security, cleaning, pest control|
|HR services||Recruitment, temporary labour, training learning and development|
|Logistics|| Couriers, road freight, freight forwarding, pallets |
|Engineering and capital projects||Engineering services, engineering consumables, capital equipment maintenance|
|Marketing||Print, media, creative agency, market research, public relations|
|ICT||End user computing, infrastructure, telecommunication, IT services, software, multi-function devices (MFDs)|
|Travel||Air, accommodation, travel management, car hire|
|Office consumables||Stationery, corporate print|
|Fleet||Fleet management organisation (FMO), vehicles, fuel|
|Business services||Mailroom, records management, uniforms, laundry, debt collection, insurance|
|Professional services||Management consultants, legal services, audit services|
|Insurance claims||Assessors, builders, home contents, glazing, motor vehicle repairs|
|Medical goods and services||Consumables, imaging equipment|
Our specialist teams typically manage specified, non-core spend categories. Our responsibilities include sourcing, supplier performance management, demand and compliance management, category analysis, planning and reporting, and market and knowledge management.
We take responsibility for delivering results such as customer service, cost reduction, risk management, and improved supplier performance. We deliver services using onsite resources and teams operating out of our offices – both onshore and offshore.
Our Category Management services are managed against a plan with defined objectives, deliverables, and milestones. Progress is reported regularly by means of interactive and custom reports such as CPO Dashboard.
Our teams leverage deep client and market knowledge to improve the value delivered from future spend, and to ensure that suppliers' terms and pricing align to current best practices and market conditions.
Our end-to-end category management service includes: