Case Study

Managing human capital on the cloud

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SHARED SERVICES MODEL

For organizations looking to set up Shared Services

Define requirements on setting up of a SSC

client to build the Captive

  • Full control over the Shared Service Centre
  • Access to operational best practices

Define requirements on setting up of a SSC

Recruit, train and migrate all processes to Infosys location with complete ownership

Operate for a period of 18 months after ramp-up to stabilize

Ramp down and transfer to client at the end of 18 months

  • Eases entry into offshore operations with experienced partners
  • Mutual incentives/ benefit for JV success

Those looking at transforming existing Shared Services

Define requirements on setting up of a SSC

  • Low management bandwidth required
  • Standard performance across operations
  • Access to global best practices
  • No change in Operating model

Operate and/or transition from the current locations of client

Transform using levers like Global Delivery Model, Automation, Process harmonization, lean/6σ

Continuous Improvement

  • Rapid monetization of assets
  • Low management bandwidth required
  • Standard performance across operations
  • Access to global best practices

INTELLIEGENT MIX OF PEOPLE, PROCESS AND SOFTWARE

LEVERAGING AI

Work Elimination

  • Analyze the process historical data
  • Identify the opportunities of cutting down waste, simplify the process by re-engineering and improvements

Process Automation

  • Automation of repeat activities and plugging white spots through Point Solutions
  • Improve Straight through Processing and
  • Aim for ‘Perfect Process’

Amplify Human Intelligence

  • Transform ‘Information’ to ‘Knowledge’
  • Using Infosys Process Progression Model, bring in the best operation practices.
  • Bring additional productivity through continuous improvement

BUSINESS VALUE OVER A 3-5 YEAR PERIOD

BUSINESS VALUE OVER A 3-5 YEAR PERIOD

Learn more about our Business Transformation Services.

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