Discuss the future of outsourcing in an ancient city

Lisbon in Portugal is among the world's oldest cities, but one that has kept in step with many changes over the years. A major economic centre today, the port city provides the perfect setting this year for Europe's largest shared services and outsourcing event, SSOW Europe. Outsourcing too has evolved over the years, and today stands on the threshold of another great transformation. The rise of digital — automation, analytics, and artificial intelligence — has vast implications for the industry, and shared services.

Infosys is proud to sponsor SSOW Europe this year and catalyse discussions around the key trends in digital that will impact shared services and global business services. Visit us at Booth No: 29, to learn how we're ahead of the curve in assisting our clients with successful digital transformations using cutting-edge tech.

You're also invited to our panel discussion on Digitalising Outsourcing Transformation - The Future of the Industry, on Tuesday, May 14th, 2019 at 8:50 AM.


Digitalising Outsourcing Transformation - The Future of the Industry

Across industries, focussing on omni-channel experiences, leveraging efficiencies through implementing intelligent automation, and creating customized experiences is fast becoming the norm. It is undeniable that the rise of automation, analytics, and artificial intelligence (AI) has vast implications for the future of the outsourcing industry. The pace at which these technologies are taking root may have led to the death of the FTE model, but the theory that outsourcing and digitalization are mutually exclusive, is false.

What trends in digital will affect an SSO or GBS? How will outsourcing service providers react to these trends?

This panel will explore the key trends in digital that are impacting business services and SSC's, discuss cases of BPM-assisted digital transformation successes, and thereby identify the key areas of growth and collaboration for 2019 and beyond.


The Intelligent Automation Presidential Debate
- Bridging the Gap Between Reality & Expectation

Since the Robotic Process Automation (RPA) and Intelligent Automation (IA) has exploded onto the Business Services scene in Europe, and despite the substantial up-take of robotics automation projects over time, the level of scepticism amongst GBS and Shared Services practitioners still remains high.

Despite the unique benefits of IA, there continues to be a high degree of confusion and hesitation about the role of automation, with widespread uncertainly continuing to delay investment and extend POCs. Many late adopters are still reluctant to pull the trigger.

The IA Presidential Debate will cut straight to the chase and tackle customers’ distrust in an increasingly crowded software vendor market. This debate comes at an opportune time as companies are at a critical juncture, trying to figure out if they’re doing it all right or all wrong.


Satish Nair

Satish Nair

VP, Digital Transformation Services,
Infosys BPM

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