Date: May 13 - 16, 2019
Venue: The Estoril Congress Center, Portugal
Discuss the future of outsourcing in an ancient city
Lisbon in Portugal is among the world's oldest cities, but one that has kept in step with many changes over the years. A major economic centre today, the port city provides the perfect setting this year for Europe's largest shared services and outsourcing event, SSOW Europe. Outsourcing too has evolved over the years, and today stands on the threshold of another great transformation. The rise of digital — automation, analytics, and artificial intelligence — has vast implications for the industry, and shared services.
Infosys is proud to sponsor SSOW Europe this year and catalyse discussions around the key trends in digital that will impact shared services and global business services. Visit us at Booth No: 29, to learn how we're ahead of the curve in assisting our clients with successful digital transformations using cutting-edge tech.
You're also invited to our panel discussion on Digitalising Outsourcing Transformation - The Future of the Industry, on Tuesday, May 14th, 2019 at 8:50 AM.
Across industries, focussing on omni-channel experiences, leveraging efficiencies through implementing intelligent automation, and creating customized experiences is fast becoming the norm. It is undeniable that the rise of automation, analytics, and artificial intelligence (AI) has vast implications for the future of the outsourcing industry. The pace at which these technologies are taking root may have led to the death of the FTE model, but the theory that outsourcing and digitalization are mutually exclusive, is false.
What trends in digital will affect an SSO or GBS? How will outsourcing service providers react to these trends?
This panel will explore the key trends in digital that are impacting business services and SSC's, discuss cases of BPM-assisted digital transformation successes, and thereby identify the key areas of growth and collaboration for 2019 and beyond.
SVP and Global Head of Sales and Enterprise Capability
Kapil Jain is globally responsible for sales, marketing, M&A, alliances, and influencer relations. He is also the global head of enterprise capability, responsible for all enterprise services, industry solutions and value design. As a member of the Executive Council, he also participates in formulation and deployment of business strategy for Infosys BPM. Kapil also serves as a Director on the board of Infosys McCamish Systems, LLC, Infosys Poland Sp.z.o.o and Infosys (Czech Republic) Limited s.r.o.
Kapil has been with Infosys since 2000 and has served in a number of leadership roles in technology and operations across sales, delivery, transition and solution design. Prior to joining Infosys, he has been with HSBC's corporate finance and advisory group and ICRA. He has more than 25 years of experience overall, 17 in India and 8 in the US.
Kapil has an MBA and MS from the Case Western Reserve University, USA, and has done his engineering from the Indian Institute of Technology (IIT), Roorkee.
SVP, Global Business Services
Finance Transformation Director
Managing Director GBS
Since the Robotic Process Automation (RPA) and Intelligent Automation (IA) has exploded onto the Business Services scene in Europe, and despite the substantial up-take of robotics automation projects over time, the level of scepticism amongst GBS and Shared Services practitioners still remains high.
Despite the unique benefits of IA, there continues to be a high degree of confusion and hesitation about the role of automation, with widespread uncertainly continuing to delay investment and extend POCs. Many late adopters are still reluctant to pull the trigger.
The IA Presidential Debate will cut straight to the chase and tackle customers’ distrust in an increasingly crowded software vendor market. This debate comes at an opportune time as companies are at a critical juncture, trying to figure out if they’re doing it all right or all wrong.
VP, Digital Transformation Services,