Digital + talent
to transform your service landscape
Infosys BPM is a Sponsor at SSOW Lisbon
Date:14-17 May 2018
Venue: The Estoril Congress Center, Estoril
Establishing a Culture of Customer Excellence within your Services Organisation - Does There Have to be a Trade-off Between Customer Excellence and Cost, and how do SSC Leaders Navigate this Tricky Terrain?
Customer experience (CX) is becoming more and more important than ever, with (unsurprisingly) a strong correlation between high CX and customer loyalty. In the world of shared services, with increasing options for Business Units to explore other options, how can leaders formulate a robust CX strategy, whilst delivering more for less? In this session, learn from GBS and SSC leaders that are embedding CX into the DNA of their of their operations in order to further develop their services and gain advanced insight on what their customers truly want.
SVP and Global Head of Sales and Enterprise Capability
Director of Continuous Improvement
Director of Global HR Operations
Shared Service Centre Director