INFOSYS IS A SPONSOR AT SSOW ORLANDO

Global Business Service / Shared Services Models continues to evolve for last four decades. Over the years, the model has evolved from a cost focused to an enabler of digital transformation for an enterprise. GBS/SSC is spearheading digital transformation for enterprises and become a center of innovation. GBS heads are sharing the board rooms and recognized as a valuable collaborator for the business transformation initiatives. We have also noticed that most of our existing and prospective customers are looking for bringing “Digital” in their work processes in order to improve the margins, support growth and drive positive stakeholder experience.

PANEL DISCUSSION

Transforming Outsourced Relationships

Digital technologies are affecting the way that outsourcing service providers are conducting business with their clients. Yet, the focus on providing customized omni-channel experiences and leveraging efficiencies through intelligent automation is not making much headway.

SPEAKERS

GBS neXT

Evolve, Learn And Innovate

  • Reimagine business processes to be agile and hyper productive
  • Reimagine experience to enhance user experience
  • Reimagine operating model & ecosystem to drive exponential value

Four Dimensions of GBS

  • Digital Ecosystem – new ways of working & digitalizing the workforce
  • Phygital Collaboration – combining physical and digital working for better productivity and experience
  • Talent (R)evolution – enabling sustainable digital workforces
  • Fluid Operating Models – for seamless working between customers, suppliers and organizations

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