Date: March 23 - 26, 2020
Venue: Rosen Shingle Creek, Orlando, FL
Global Business Service / Shared Services Models continues to evolve for last four decades. Over the years, the model has evolved from a cost focused to an enabler of digital transformation for an enterprise. GBS/SSC is spearheading digital transformation for enterprises and become a center of innovation. GBS heads are sharing the board rooms and recognized as a valuable collaborator for the business transformation initiatives. We have also noticed that most of our existing and prospective customers are looking for bringing “Digital” in their work processes in order to improve the margins, support growth and drive positive stakeholder experience.
Digital technologies are affecting the way that outsourcing service providers are conducting business with their clients. Yet, the focus on providing customized omni-channel experiences and leveraging efficiencies through intelligent automation is not making much headway.
SVP and Global Head of Sales and Enterprise Capability
Kapil Jain is globally responsible for sales, marketing, M&A, alliances, and influencer relations. He is also the global head of enterprise capability, responsible for all enterprise services, industry solutions and value design. As a member of the Executive Council, he also participates in formulation and deployment of business strategy for Infosys BPM. Kapil also serves as a Director on the board of Infosys McCamish Systems, LLC, Infosys Poland Sp.z.o.o and Infosys (Czech Republic) Limited s.r.o.
Kapil has been with Infosys since 2000 and has served in a number of leadership roles in technology and operations across sales, delivery, transition and solution design. Prior to joining Infosys, he has been with HSBC's corporate finance and advisory group and ICRA. He has more than 25 years of experience overall, 17 in India and 8 in the US.
Kapil has an MBA and MS from the Case Western Reserve University, USA, and has done his engineering from the Indian Institute of Technology (IIT), Roorkee.