Self-Checkout fraud: Balancing customer experience with risk mitigation

Utility Theft, Leakage and Fraud Management

Worldwide, fraud, theft and leakages are major forms of revenue losses for utility companies. It is estimated that losses from fraud and leakage can be as much as 5–9% of the annual profit. There are various types of theft and leakages prevalent in power and electricity, water services, and gas & oil companies. Since the infrastructure of utilities is largely automated and rely on large-scale computer networks, these systems are vulnerable and prone to cyberattacks from hackers and hostile powers.

Spoofing power metres
Cyberattacks on smart metres

Unauthorised connections
Tampering with source connections

Tampering with source connections
Bypassing metres

Our Offerings

Infosys BPM helps utility companies detect and prevent theft and leakages with solutions such as:

Theft / Leakage and Fraud Analytics

Detect and prevent suspicious patterns using advanced analytics
Improve precision and recall using prescriptive analytics
Identify new controls and improve existing ones
Diagnostic analytics to detect revenue leakage in the eco-system

Assessment and Automation Services

Gap analysis and due diligence of the existing processes
Process automation and integration
Maturity assessment and benchmarking of existing system and develop roadmap to prevent future losses

Theft / Leakage and Fraud Operations

Monitor, manage, and respond to alerts
Incident reporting and documentation
IoT devices and SMART grid control management ecosystem
Audit, regulations, and compliance framework system

Why Infosys BPM Utility theft and loss management solution

Infosys BPM has more than 2 decade-long experience in the Utility sector. Our advanced Billing Assurance and energy theft/fraud solutions help identify new and complex patterns in fraudulent activities, detect possible leakage areas, and deliver actionable insight using pattern detection and usage analytics.

Our fraud solutions are combination of domain expertise, process management experience and data analysis, and visualization management. We deliver expandable and future-proof loss assurance and theft/fraud controls to track all data stream and maintain 100% revenue assurance and fraud coverage.