The lender's post-closing process begins with whole loans delivered to Infosys BPO Americas LLC via secure email, hard file, or direct upload. An email notification alerts the purchase review department once the file and/or pool of loans is received. Our web-based portal can be private labeled for a seamless customer experience.
For paper (hardcopy) files, the purchase review team begins with the package setup and final indexing. Once complete and indexed, the team perform a prescribed purchase review audit of relevant documents and data. Upon completion, a purchase advice report is sent to the lender and posted in the archive.
The purchase review audit is designed to ensure that the loan is scrubbed of discrepancies and deficiencies related to loan purchasing or boarding. However, the purchase review audit is not and should not be construed as underwriting.
Our team uses standard purchase review auditing, including:
- Product eligibility
- Document review, addressing availability, completion and accuracy of the executed documents and including undersigning or notary endorsement issues
- Data review and comparison with the source documentation or system of record (AUS) verifying investor identified fields
- Review of any issues identified to affect salability or loan performance as experienced or added to the process flow
- Automated compliance testing, including TILA, TRID, HOEPA, HPML, MDIA, ROR, FNMA points and fees tests and state consumer credit
