VPAS® Policy Administration System (VPAS® PAS)
The Customer Service Work Desk is a web-based front-end to a policy administration platform. While the system
achieves the maximum efficiency when connected to VPAS® PAS, where it takes full advantage of the SOA
framework, it can be wrapped around any policy administration platform. For example, Infosys McCamish
uses VPAS® CSWD to front end three Cobol-based policy administration systems that were lifted and shifted
into our data center. VPAS® CSWD is built on the Pegasystems Insurance BPM Framework to manage each policy
service process from end-to-end. The platform provides a configurable service experience by carrier,
insurance product, and event customer:
- Configurable web-based views of policy information, policy changes and financial transactions
- Scripted call center views and process maps
- SOA integration to all Infosys McCamish core platforms, including: VPAS® PAS, VPAS® NBF, PMACS®
- Chronological view of every service event
- SOA driven view of all documents relating to a policy, including every inbound customer contact and every
system produced document sent to the policy owner
- Automatic initiation of BPM / workflow items for multi-step or interrupted processes
- Automatic creation of bar-coded forms
- Metrics tracking and reporting for all work processes, including real-time dash boards to manage the
work in process