Business Process as a Service (BPaaS)

Five ways BPaaS can revolutionise the healthcare system

There has always been an imbalance between the resources that healthcare organisations dedicate to their in-house operations, IT infrastructure, and workforce and the results they deliver in return. However, with the recent developments in technology, automation, and outsourcing, the world of healthcare is witnessing a paradigm shift in the way businesses in this domain operate.

Across the globe, several healthcare setups are finding themselves developing an affinity for BPaaS (Business Process as a Service offering) healthcare solutions. In simple words, this means that as a healthcare business, you can outsource a part (or all) of your operations to a healthcare BPaaS provider.

Let’s take a look at the key benefits of adopting this model and how it is set to become a gamechanger in the healthcare industry.

Key advantages of BPaaS in healthcare

Simply put, the BPaaS model offers a more effective, convenient, and cost-efficient way of running routine processes of a healthcare business. This model’s customisable and configurable nature makes its implementation easy and adaptable to any kind of workflow.

  1. Lower TCO
  2. The traditional healthcare process workflows and legacy systems result in higher costs and operational expenses. Switching to a BPaaS model enables healthcare businesses to save money on administrative and operational fronts.

  3. Streamlined operations
  4. With offerings such as healthcare analytics, increased mobility, and process automation (enabled by cutting-edge technology and intelligent software), healthcare setups can organise and streamline their daily operations, focusing on customer service and care coordination.  

  5. Productivity through technology
  6. Healthcare BPaaS revolves around bringing the most efficient technologies, processes, software, and infrastructure to enable performance and deliver greater flexibility. The process improvements (quicker turnarounds, automated tasks, and lesser downtime) thus realised help enhance productivity.

  7. Risk mitigation
  8. BPaaS solutions are designed to be versatile and flexible, meaning they can be scaled up or down according to phases or periods of volatile demand. Minimising risks while maximising revenue is among the top priorities for any healthcare business. The BPaaS model helps ensure that auditing, reporting, and compliance regulations are met, while uncertainties are mitigated to a large extent.     

  9. Focus on core processes
  10. Healthcare BPaaS solutions manage all your data storage, software upgrades, internal communication, and electronic data interchange process needs, freeing up your internal resources to focus on core processes and other important tasks at hand.

Routine tasks like membership management, patient enrolment, records management, contracts management, claims processing, reimbursement and payouts, and more can be taken care of by your BPaaS provider. This empowers you to dedicate your time and resources to serving your patients better and focusing on growing the business. For healthcare businesses that are on the digital transformation journey, BPaaS is a phenomenal model.

For organisations on the digital transformation journey, agility is key in responding to a rapidly changing technology and business landscape. Now more than ever, it is crucial to deliver and exceed organisational expectations with a robust digital mindset backed by innovation. Enabling businesses to sense, learn, respond, and evolve like a living organism, will be imperative for business excellence going forward. A comprehensive yet modular suite of services is doing exactly that. Equipping organisations with intuitive decision-making automatically at scale, actionable insights based on real-time solutions, anytime/anywhere experience, and in-depth data visibility across functions leading to hyper-productivity, Live Enterprise is building connected organisations that are innovating collaboratively for the future.

How can Infosys BPM help?

At Infosys BPM, we help healthcare enterprises sense, learn, respond, and evolve into a Live Enterprise on a fully managed business outcomes-based model. Agile in implementation and enabling sentience, hyper-productivity, and an immersive experience, these cutting-edge BPaaS solutions are delivered on an AI-first digital transformation model. Our team combines digital transformation with domain and operations transformation to enable your key business processes to become more productive.

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