Blogs

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How will COVID-19 alter the BPO/BPM Industry?

How will COVID-19 alter the BPO/BPM Industry?

How will COVID-19 alter the BPO/BPM Industry?

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IoT in Mining

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Knowing your ‘true cryptocurrency’ customers

Knowing your ‘true cryptocurrency’ customers

Knowing your ‘true cryptocurrency’ customers

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Blogs

CUSTOMER SERVICE

Cx Centers maximizing enterprise value as partners

Cx Centers maximizing enterprise value as partners

DIGITAL INTERACTIVE SERVICES

Surviving in a Cookie-less World

Surviving in a Cookie-less World

BUSINESS TRANSFORMATION

Bias, consent, and intent – the ethical dilemmas around AI

Bias, consent, and intent – the ethical dilemmas around AI

I changed as a consumer and how it's impacted the footwear industry

I changed as a consumer and how it's impacted the footwear industry

DIGITAL INTERACTIVE SERVICES

Is your organization ready for Digital Transformation?

Is your organization ready for Digital Transformation?

BUSINESS TRANSFORMATION

Embracing automation for digital transformation

Embracing automation for digital transformation

BUSINESS TRANSFORMATION

The Benefits of Digital Business Transformation

The Benefits of Digital Business Transformation

BUSINESS TRANSFORMATION

The key ingredients of digital business transformation

The key ingredients of digital business transformation

DIGITAL INTERACTIVE SERVICES

The Benefits of Digital Interactive Services in Marketing

The Benefits of Digital Interactive Services in Marketing

DIGITAL INTERACTIVE SERVICES

How to make lead generation effective and relevant for your business?

How to make lead generation effective and relevant for your business?

DIGITAL INTERACTIVE SERVICES

Revenue generation models for digital businesses

Revenue generation models for digital businesses

DIGITAL INTERACTIVE SERVICES

How to start a profitable digital store in challenging times?

How to start a profitable digital store in challenging times?

DIGITAL INTERACTIVE SERVICES

Brand experience: A guide to the future of marketing

I changed as a consumer and how it's impacted the healthcare industry

I changed as a consumer and how it's impacted the healthcare industry

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I changed as a consumer and what it means for the food industry

I changed as a consumer and what it means for the food industry

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FINANCE AND ACCOUNTING

Architecting the future of finance for CFOs

Architecting the future of finance for CFOs

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SOURCING AND PROCUREMENT

The future of procurement is not far along…

The future of procurement is not far along…

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I changed as a consumer and how it's impacted the learning industry

I changed as a consumer and how it's impacted the learning industry

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The role of predictive analytics and machine learning in enhancing fraud management

The role of predictive analytics and machine learning in enhancing fraud management

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Descriptive analytics: Finding answers in your business data

Descriptive analytics: Finding answers in your business data

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The advantages of prescriptive analytics: From prediction to action

The advantages of prescriptive analytics: From prediction to action

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Improve business decision-making with four types of data analytics

Improve business decision-making with four types of data analytics

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I changed as a consumer and what it means for the Apparel industry

I changed as a consumer and what it means for the Apparel industry

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Daughters educate dads on diversity in the workplace of future

Daughters educate dads on diversity in the workplace of future

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The Role of Human Resources as We Know it is No More

The Role of Human Resources as We Know it is No More

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Sourcing and Procurement

Cutting supplier risk through versed Third-Party Risk Management

Cutting supplier risk through versed Third-Party Risk Management

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Nurturing digital capabilities to bring enterprises to life

Nurturing digital capabilities to bring enterprises to life

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Sales and Fulfillment

3PL trends to watch in 2021 and beyond

3PL trends to watch in 2021 and beyond

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Sales and Fulfillment

How Data Analytics is Delivering a Competitive Edge to 3PL Service Providers

How Data Analytics is Delivering a Competitive Edge to 3PL Service Providers

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Sales and Fulfillment

3PL challenges and solutions – navigating the new normal

3PL challenges and solutions – navigating the new normal

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Financial Services

Regional Strategies to Produce a Global Powerhouse

Regional Strategies to Produce a Global Powerhouse

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Finance and Accounting

The Retirement Conundrum: the changing market dynamics for retirement services

The Retirement Conundrum: the changing market dynamics for retirement services

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Legal Process Outsourcing

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Guide to Legal Process Outsourcing

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Legal Process Outsourcing

building-a-resilient-healthcare-supply-chain-post-covid

Why contract lifecycle management matters more today?

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Legal Process Outsourcing

building-a-resilient-healthcare-supply-chain-post-covid

The rise in eDiscovery technologies and outsourcing

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Legal Process Outsourcing

building-a-resilient-healthcare-supply-chain-post-covid

Artificial Intelligence in Legal Process Outsourcing

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Legal Process Outsourcing

building-a-resilient-healthcare-supply-chain-post-covid

Advantages of outsourcing legal services

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Sourcing & Procurement

building-a-resilient-healthcare-supply-chain-post-covid

How healthcare supply chains can move towards post-COVID resilience

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Sourcing & Procurement

how-smarter-procurement-can-generate-cost-savings-in-healthcare

How smarter procurement can generate cost savings in healthcare

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Sourcing & Procurement

digital-transformation-for-healthcare-supply-chains-after-covid-19

Digital transformation for healthcare supply chains post COVID-19

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Sourcing & Procurement

strategic-sourcing-lessons-from-2020-for-healthcare-supply-chains

Five strategic sourcing lessons from 2020 for healthcare supply chains

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Digital Interactive Services

b2b-marketing-translating-spends-to-revenues-on-a-click

B2B Marketing: Translating spends to revenues on a click

Shyam Rao

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Digital Interactive Services

Nurturing a multicultural workforce is not a job made for machines

Banking in 2021 and Beyond

Sourav Ghosh

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5 Burning Risk Issues Facing Project Management Practitioners

5 Burning Risk Issues Facing Project Management Practitioners

Rajeev Thykatt

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Building a Future-fit Skilling Ecosystem for Human-ware Tomorrow

Building a Future-fit Skilling Ecosystem for Human-ware Tomorrow

Kapil Jain

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Business Transformation

The technology Integration levers for smooth M&A transitions

The technology Integration levers for smooth M&A transitions

Lakshminarasimha K

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Human Resource Outsourcing

Talking or Taking steps - Choice is yours!

Talking or Taking steps - Choice is yours!

Clifford Pai

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Digital Interactive Services

Nurturing a multicultural workforce is not a job made for machines

Dealing with the Mother of All Risks - Operational Risk

Yekanth Reddy

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Nurturing a multicultural workforce is not a job made for machines

Nurturing a multicultural workforce is not a job made for machines

Lakshminarasimha K

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Human Resource Outsourcing

Coaching - The GROWTH Approach

Coaching - The GROWTH Approach

Clifford Pai

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Solving crisis through authentic leadership

Solving crisis through authentic leadership

Anantha Radhakrishnan

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Digital Interactive Services

E-Commerce to social commerce – the evolution of shopping

E-Commerce to social commerce – the evolution of shopping

Srishti Bansal

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Learning and Development

Integrating learning with business metrics to be future-ready

Integrating learning with business metrics to be future-ready

Uma Sankar

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Finance And Accounting

The Retirement Conundrum: exploring the US Market for Retirement Services

The Retirement Conundrum: exploring the US Market for Retirement Services

Gerry George Kallungal

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Navigating the virtual world for a long-standing change towards digital

Navigating the virtual world for a long-standing change towards digital

Manoj Nair

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Legacy controls don’t apply to new scammers

Legacy controls don’t apply to new scammers

Arun Rishi Kapoor

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How data analytics can add value in supply chain

How data analytics can add value in supply chain

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3 Reasons to Consider Analytics-as-a-Service for your Business

3 Reasons to Consider Analytics-as-a-Service for your Business

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Business Transformation

Top C-Suite Considerations for Holistic Business Transformation

Top C-Suite Considerations for Holistic Business Transformation

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Business Transformation

Shared services and why they're going digital

Shared services and why they're going digital

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Business Transformation

Understanding the value of organizational change management

Understanding the value of organizational change management

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Redefining corporate culture to gear up for the gig economy

Dealing with ambiguity – an anthology

Infosys BPM

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Redefining corporate culture to gear up for the gig economy

Redefining corporate culture to gear up for the gig economy

Kapil Jain

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Dealing with disasters: What happens when your BCP demands another BCP?

Dealing with disasters: What happens when your BCP demands another BCP?

Lakshmanan Ramaswamy

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Future of the sales pitch in COVID times, and beyond

Future of the sales pitch in COVID times, and beyond

Kapil Jain

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Customer Service

Contactless service centers will never be out of touch with the human experience

Contactless service centers will never be out of touch with the human experience

Vijay Narsapur

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Customer Service

Voice-based contact centers come alive amidst the COVID-19 pandemic crisis

Voice-based contact centers come alive amidst the COVID-19 pandemic crisis

Vikram Chopra

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Digital Interactive Services

Why do you need digital business services to survive and thrive in the new marketplace?

Why do you need digital business services to survive and thrive in the new marketplace?

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Digital Interactive Services

The essential element for business stability during unpredictable times

The essential element for business stability during unpredictable times

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Digital Interactive Services

Customer experience is taking centre stage: CX trends and best practices

Customer experience is taking centre stage: CX trends and best practices

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Finance And Accounting

Digital finance beyond 2021: People, tech, and the way ahead!

Digital finance beyond 2021: People, tech, and the way ahead!

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Finance And Accounting

The strategic role of RPA in finance

The strategic role of RPA in finance

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Finance And Accounting

Digital transformation in finance: Challenges and benefits

Digital transformation in finance: Challenges and benefits

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Financial Services

Mortgage market’s response to the COVID-19 crisis is a bid to evolve and improve

Mortgage market’s response to the COVID-19 crisis is a bid to evolve and improve

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Financial Services

Artificial intelligence - an asset management perspective

Artificial intelligence - an asset management perspective

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Financial Services

Transforming the commercial lending process

Transforming the commercial lending process

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The COVID-19 era: A new learning curve for global healthcare

The COVID-19 era: A new learning curve for global healthcare

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Human Resource Outsourcing

How Pandemic Changed the story of BGV?

How Pandemic Changed the story of BGV?

Clifford Pai

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Human Resource Outsourcing

HR 2.0 Re-imagining design thinking in Human Resources Development

HR 2.0 Re-imagining design thinking in Human Resources Development

Raghavendra K

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Human Resource Outsourcing

Why financial services should cash in on employee experience (EX) now more than ever

Why financial services should cash in on employee experience (EX) now more than ever

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Learning and Development

Digital Strategy Execution with Infosys Wingspan

Digital Strategy Execution with Infosys Wingspan

Badri Ravi

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Digital Transformation in the Manufacturing Industry

Digital Transformation in the Manufacturing Industry

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How BPM outsourcing can help high-tech ISVs combat challenges

How BPM outsourcing can help high-tech ISVs combat challenges

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Digital is a boon for B2B marketing. Here’s why

Digital is a boon for B2B marketing. Here’s why

Manoj Nair

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Finance And Accounting

The Retirement Conundrum: preparing for the grey days

The Retirement Conundrum: preparing for the grey days

Gerry George Kallungal

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A look at evolving rules of online engagement

A look at evolving rules of online engagement

Manoj Nair

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Robotic Process Automation

A Tale of Two Organizations – Role of Service Providers in Extreme Automation

A Tale of Two Organizations – Role of Service Providers in Extreme Automation

Dr Lakshmanan Ramanathan

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Robotic Process Automation

Why RPA Is Essential to The Future of The Retail Industry

Why RPA Is Essential to The Future of The Retail Industry

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Robotic Process Automation

Robotic process automation in healthcare - a life-saving strategy

Robotic process automation in healthcare - a life-saving strategy

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Retail, CPG and Logistics

A pandemic enters with a shopping cart: Can the supermarket sustain itself?

A pandemic enters with a shopping cart: Can the supermarket sustain itself?

Shashank Gadgil

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Retail, CPG and Logistics

Supply chain solutions and trends for the CPG industry

Supply chain solutions and trends for the CPG industry

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Retail, CPG and Logistics

BPM In Retail Banking - Transforming Challenges To Opportunities

BPM In Retail Banking - Transforming Challenges To Opportunities

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Sales and Fulfillment

Service Revenue Management: Current Challenges and How to Tackle Them

Service Revenue Management: Current Challenges and How to Tackle Them

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Sales and Fulfillment

Service Parts Management: Challenges and Opportunities

Service Parts Management: Challenges and Opportunities

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Sales and Fulfillment

How to Optimise MRO Inventory for Efficiency and Savings in Supply Chains

How to Optimise MRO Inventory for Efficiency and Savings in Supply Chains

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Sourcing and Procurement

E-Invoicing finds due credit in the era of accelerated digital transformation

E-Invoicing finds due credit in the era of accelerated digital transformation

Magdalena Koczwarska

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Sourcing and Procurement

Supply chain financing in post Covid-19 challenges

Supply chain financing in post Covid-19 challenges

Sudipta Saha

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Sourcing and Procurement

Cash and the COVID-19

Cash and the COVID-19

Simon Coates

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