Digital learning services and managed learning services
Infosys BPM digital learning services provide end-to-end managed learning across the entire learning value chain. Infosys BPM helps enterprises deploy a cost-effective training landscape for a global workforce, aligned to business strategy and producing measurable improvements in business performance through innovative learning technologies.
Our services
Our services include:
- Consulting/Strategizing - on-demand-planning and curriculum creation
- Content design & development - instructional design, courseware development, content repurposing and content maintenance
- Delivery – virtual Instructor led training (VILT) facilitation, delivery partner management, and vendor management by experienced service providers.
- Administration - managing learners, administering learning through an LMS, helpdesk, reporting/analytics, and supporting learning service providers.
The team specializes in developing programs which are compliant with all major learning management systems, using authoring tools used in the industry.
Our interactive and innovative learning service deliverables consist of:
- Instructor led trainings (ILTs)
- Web based tutorials (WBTs) (HTML5)
- Animated videos
- Interactive PDFs
- Legacy content conversion to HTML5
- Coffee talk course packages
Redefine the learning value chain
Why choose us for managed learning solutions?
Infosys is a leader in the learning BPM space, offering end-to-end learning services including innovative digital learning solutions for training the clients’ workforce, resulting in greater cost savings and efficiencies. Our experienced team of learning process consultants assist clients redefine their learning landscape by leveraging processes and state-of-the-art technology to produce a full spectrum of high-impact learning solutions.
How the BPM learning solutions deliver value?
- Help restructure clients’ learning function into a true integrated business process with the support of managed learning services providers
- Operational best practices CoE to enable service excellence
- Committed productivity in Learning Administration support
- Improve accuracy TAT through OEMS for learning administration issue resolution
- Defining/Improving service quality metrics within the learning program and delivering measurable outcomes aligned to business goals.
- Change management and ongoing governance
- Harmonizing and standardizing the processes
Insights
Challenges & solutions - managed learning services
Managed learning services cover the full learning value chain as an outsourced engagement: learning strategy and curriculum planning, instructional design and content development, delivery including virtual instructor-led training and facilitation, and learning administration such as learner management, helpdesk, and reporting. Delivered as a managed service, they give enterprises a complete learning function without building it internally.
Outsourcing makes sense when learning demand is global, variable, or growing faster than internal capacity can support, when content must be produced across many languages and formats, or when learning administration consumes disproportionate effort. It also suits enterprises needing to align training to business strategy and demonstrate measurable performance improvement rather than simply deliver courses.
Impact is measured by tying learning to business metrics rather than completion rates: performance improvement in the target role, time-to-productivity, quality and error reduction, and cost per learner. Mature programmes define service quality metrics upfront, track them through learning administration data, and report against business outcomes, so learning is evaluated as a business investment.
Evaluate coverage across the full value chain (strategy, content, delivery, administration), not just content production. Assess compatibility with major learning management systems and authoring tools, multi-format and multi-language capability, governance and service-quality frameworks, and the ability to scale delivery globally. The strongest partners integrate learning into business process rather than running it as an isolated function.
AI is compressing content development cycles, enabling personalised learning paths at scale, and surfacing performance insight from learning data managed by an internal team. Applied across the value chain, it supports faster course authoring, adaptive delivery matched to each learner's needs, and analytics that connect learning activity to business performance, shifting learning from standardised delivery to targeted capability building.
Cost falls through consolidation and reuse: standardised content production, repurposing existing material across formats, converting legacy content, centralising learning administration, and flexing delivery capacity with demand. A managed partner brings tooling and process discipline that removes duplicated effort across business units, lowering cost per learner while improving consistency through in-house collaboration.
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