Media & Entertainment BPM Services
The media and entertainment industry encompasses a broad range of sectors like television, film, music, OTT, publishing gaming and digital media, creating incredible value for increasingly digital-native customers. The media industry is dynamic, influenced by evolving consumer preferences, global trends, and the continuous integration of technology. This puts forth a complex and competitive landscape. Content creation, distribution, and audience engagement through driving innovation and adaptation become key in crafting high-quality customer experiences.
At Infosys BPM, we help you deliver seamless, personalized experiences to your customers by empowering your media & entertainment business with intelligent digital interventions and process automation.
We at Infosys BPM help you deliver seamless experiences to your customers by powering your media & entertainment business with digital interventions.
Infosys BPM’s Approach to Media & Entertainment Transformation
Infosys BPM's proficiency in the media and entertainment business aims to deliver transformative solutions tailored to this dynamic industry. Our specialized expertise across media and entertainment allows us to seamlessly integrate innovative strategies with cutting-edge technology for operational excellence and revenue growth.
Leveraging BPM methodologies for entertainment, we optimize business processes in media and entertainment companies, enabling streamlined content creation, distribution, and monetization. Through advanced analytics, we help clients harness audience insights to drive engagement and tailor content offerings. From digital transformation to data-driven decision-making, our solutions empower you to stay ahead in a rapidly evolving competitive landscape.
We at Infosys BPM differentiate our offerings for M&E businesses through the following 3 broad themes to add value. These strategic themes are further augmented with tools, methodologies and frameworks which are then customized to your specific requirements, across regions and geographies.
Insights
Deliver ground-breaking customer experiences by leveraging digital solutions
Why Choose Infosys BPM for Media & Entertainment
Infosys BPM has experience working with over 50 global media and entertainment clients and delivering extensive value through improving their competitiveness and market position with our media BPO services. We have an experienced team of over 1000 SMEs in the media & entertainment industry, specializing in process outsourcing.
We empower media and entertainment companies to deliver seamless, data-driven customer support experiences by leveraging advanced BPM methodologies and digital marketing interventions.
Our expertise helps clients streamline operations, enhance agility, and respond to fast-changing market demands. Our solutions have helped clients achieve operational efficiency, boost audience engagement, and accelerate digital transformation.
Some of our key successes include the following
- Delivered over $1.33 million in savings to a multinational mass media & entertainment conglomerate
- Augmented the customer satisfaction score to 6.8 on a scale of 7, for a leading media brand
- Identified and corrected incorrect billing worth $.67 million for a global M&E player
Success Stories
Bringing values to businesses through our products and services
Case Study
Case Study
Case Study
Our Specialized BPM Offerings for Media & Entertainment
Our solutions modernize generation, transmission, distribution, and customer networks
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
All the fields marked with * are required
