Solving a merger mystery with automation
Jon Millers, Head of Transformation at a global mass media conglomerate, was looking to enhance its labour-intensive metadata management processes. When a merger-induced spike in metadata volumes further pressurised resource efficiency, Jon immediately turned to Infosys BPM for help with automating his processes. This case details how Infosys BPM deployed an end-to-end automated media solution and organised cross-training programs to successfully manage the increased work volume, reduce turnaround times, and deliver lasting business value.
Approach summary:
- Implemented end-to-end automated media solution
- Developed RPA-based approach for updating SAP system
- Implemented flexible hybrid work environment
- Cross-trained ~95% of employees
- Supported in managing metadata content
- Deployed expert support team covering various roles
Key benefits:
Projects worth over $1.3 Mn completed
100% employees migrated to WFH model within 48 hours
Efficiently handled volume spikes Request for services
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