Service Industry BPM Services
Navigate Your Next
Infosys BPM's services practice is focused on industries such as - Hospitality, Real Estate, Professional Services, and Transportation and Logistics. We have a Center of Excellence (CoE) for each sector to develop industry-specific solutions and identify nuances of enterprise transactional processes. In addition, the CoE designs training modules to train and certify our professionals before starting client operations.
Insights
Why us?
Our comprehensive range of solutions for the Services sector encompasses an array of critical functions, including Sourcing Services, Customer Service, Digital Marketing, Order Acquisition, Shipment & Delivery, Supply Chain, Master Data Management, Procure to Pay, Reconciliations & Accounting, Advertising OTC, and many more. With a deep-rooted understanding of the business services industry, Infosys BPM offers tailored industry-specific BPM services that drive operational excellence and enhance efficiency.
Our specialized expertise extends to providing industry-specific BPO solutions that address the unique challenges and opportunities within the Services sector. By aligning our strategies with the specific demands of the industry, we enable businesses to optimize their processes, adapt to evolving market dynamics, and deliver exceptional customer experiences. As a strategic partner, Infosys BPM empowers organizations in the Services sector to navigate the complexities of their field with confidence, relying on our targeted industry-specific offerings.
Sourcing Services
- Sourcing strategy
- Supplier discovery
- RFX management
- Supplier review
- Supplier performance management
Contract Management
- Contract drafting and review
- Contract remodeling
- Contract renewal
- Franchisee contract
- Supplier contract
Customer Service
- Franchise helpdesk: General enquiry, tech support, billing support
- Supplier helpdesk
F&A – Billing & Invoicing
- Franchise invoicing
- Invoice disputes
- Collections
- Reconciliation
Digital
- Search & display ad operations and trafficking
- SEO, SEM
Reporting
- Spend analytics & reporting
- F&A reporting
- Store performance reporting
- Store audit reporting
Order Acquisition
- Product & service quotes
- Receive orders through:
- EDI
- Email / fax / portal
Order Modification
- Booking of orders
- Order expedites and delivery issues
- Order change & cancellation
Shipment & Delivery
- Customer delivery scheduling
- Post-shipment support
- RMA and returns
- Replacement orders
Order Activities
- Invoice disputes
- Service contracts
- Partner program support
- Field services
- Query management
Upstream
- Upstream document management
- Well file archival
Supply Chain
- Sourcing events & auctions
- RFX management
- Supplier performance management
- Master data management
Customer Service
- Technical helpdesk
Source to Contract
- Operational sourcing
- End-to-end category management
- Bid management
- Supply market research
Master Data Management
- Vendor master
- Material master
- Price file management,
- HSE, KPI data reporting
Procure to Pay
- Buy, expediting
- Accounts payable
- Expense management
Reconciliations & Accounting
- Bank reconciliation
- Balance sheet account reconciliation
- Intercompany clearing
- Fixed asset accounting
- Cash accounting
- AR invoicing
Finance and Accounting
- Accounts payable & T&E processing
- Royalties: Contracts & calculations
- General ledger: Journal entries, reconciliation, close & reporting
- AR: Credit, collections, cash app
- Financial planning & analysis
- Procurement operations
HR
- Platform-based HR operations
- Payroll and benefits admin
- Employee records administration
Sourcing & Procurement
- Tactical and strategic procurement
- Category management
- Spend analysis & sourcing events
Advertising OTC
- Order to cash: Order entry, placements
- Adjustments, billing, disputes, collections
- Ad production: Spec ads & pick ups
Digital
- Search & display ad operations and trafficking
- SEO, SEM
Circulation (Subscription) OTC
- Single copy & home delivery
- Subscribers: Starts, stops, delivery issues
- Vendor, driver, carrier setup, draws, cash, returns
- Carrier route setup and assignment
- NIE, Honor Box operations
- Contact centre & social media customer service
Customer Service
- Level 1 service desk
- Fault reporting helpdesk
- Tier 1 helpdesk for IPTV
- Customer service/billing helpdesk
- Technical services desk (L1 & L2)
Industry-specific solutions
Success Stories
Bringing values to businesses through our products and services
Case Study
Case Study
Our Offerings
Transform Service Experience across the Enterprise with our offerings
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Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
