real estate & professional BPM services
BPM services for real estate companies
Real-estate companies face liquidity issues due to high debt servicing and low operational revenues, lack of funding opportunities and working capital, delay in completion of ongoing projects and the challenging environment makes it difficult to retain quality talent and retrench redundant staff.
Against this backdrop, real estate companies are managing more properties, more tenants and more compliance requirements with the same back-office headcount. This is where bpm in real estate makes the difference: Infosys BPM's real estate management services take on the recurring, data-heavy processes behind property and tenant management so in-house teams can focus on decisions rather than data entry.
Most real estate companies do not have a strategy problem. They have a back-office capacity problem that looks like one. Our real estate BPM services are built for these situations:
- Property and tenant data scattered across systems and spreadsheets
- Management fee calculations and recovery schedules consuming analyst time every cycle
- Rent reprojection and adjustments falling behind as portfolios grow
- Lease administration and property accounting stuck behind manual document review
- F&A and HR processes duplicated across distributed branches and geographies
- Vendor, listing and compliance data needing cleanup before every reporting cycle
- High dependency on a small number of people who know where the data lives
Beyond core data management, our real estate BPO services extend into the transactional and compliance work that keeps a portfolio audit-ready:
- Lease administration — abstraction, tracking of key dates and terms, renewals
- Property and lease accounting support
- Mortgage and loan-servicing document processing
- Property listing and MLS data support
- Compliance documentation — regulatory filings, fair housing and zoning-related paperwork
Why Infosys BPM for real estate management services?
Infosys BPM has deep expertise across the real estate industry, seamlessly blending technology and people to meet the sector's demands. Our solutions span real estate insurance, providing tailored risk management strategies for the unique challenges of this field.
In the real estate services industry, our offerings range from property data management to reprojection of expenses, merging technology and insights to optimize operations and tenant experiences. Infosys BPM's commitment to excellence is evident through our industry-specific solutions, helping businesses navigate the industry with enhanced efficiency and growth.
Rather than asking clients to move to a new platform, our teams work within existing systems and data standards, so current investments work harder before anything is replaced. It is a model built for real estate bpo services at scale, not a one-off project.
Offerings
Our offerings for the real estate industry include:
- Property data management
- Tenant data management
- Management fees calculation
- Recovery schedule processing
- Reprojection of rent
- Human resources offerings
- Finance & accounting offerings
Professional services
The industry is characterized by:
- A distributed business model across geographies with small branches operating in multiple languages
- Non-standardized processes across practices and branches
- High number of people- and paper-dependent processes reducing the scope of IT
- Individual resources handling multiple processes
- High dependency on clients/ partners
Our offerings for professional services include:
- Point solution in F&A
- Platform-based HRO solution
Challenges and solutions – BPM services for real estate
Yes. Property data management, tenant data management, management fee calculation and recovery schedule processing are high-volume and process-driven. Your team keeps ownership of decisions while we keep the underlying data current and accurate.
No. Our real estate BPM services are delivered inside your existing platforms and data standards. A system migration is not a condition of engagement.
Yes. Capacity is sized to portfolio volume and cycle demands rather than a fixed headcount, so recovery schedules, rent reprojection and reporting scale with the business instead of becoming a bottleneck.
Yes. Lease abstraction, key-date tracking, property accounting and compliance documentation are handled alongside core data management, so nothing falls through the cracks between teams.
Strategic decisions, tenant relationships and commercial ownership stay with you. Data processing, calculations, reconciliation and reporting are what move across to us.
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