Legal process outsourcing (LPO) services
Infosys BPM legal process outsourcing (LPO) services help law firms and corporate legal departments transform, standardize, and automate legal operations at scale. By outsourcing legal services to a specialized partner, organizations gain access to deep legal expertise, AI-led automation, and global delivery scale without expanding internal headcount. We partner with General Counsels, CLOs, CIOs, and law firm leadership to manage legal workloads through a global delivery model that combines deep legal expertise with AI-led automation.
Our LPO services free legal and business teams to focus on higher-value strategic work, while we run scalable, process-driven operations across contract management, eDiscovery, legal research, and compliance support. The result is faster turnaround, lower cost-to-serve, stronger governance, and legal operations positioned as a strategic enabler of business outcomes.
Insights
Why choose Infosys BPM for legal process outsourcing services (LPO)?
If you are part of a corporate legal department or a law firm seeking a leading legal process outsourcing (LPO) provider, Infosys BPM brings the scale, expertise, and AI-led capabilities to deliver end-to-end legal process services across contract management, eDiscovery, legal research, and compliance support. Some of our differentiators are:
- Commercial model – Flexible commercial model that delivers measurable cost savings against current delivery models without compromising responsiveness or service quality.
- Integrated IT support to legal process management solutions for eDiscovery, contract lifecycle management and legal research, with the use of artificial intelligence (AI) and technology solutions, bring in the combined benefits of increased quality and productivity through a combination of proprietary and market-leading tools, and our legal bpo services.
- Extended arm – We work as an extended arm of the client’s external attorney/ law firms.
- Legal Process Management Consulting Services – Our subject matter experts strategize new LPO process efficiencies based on your long-term goals and budgets, including support coordination across external service providers.
- Tri-shore delivery capabilities covering on-shore, near-shore, and offshore models, calibrated to your data residency, compliance, and risk requirements.
- Alternative legal outsourcing service delivery models tailored to contract management, eDiscovery, and high-volume document workflows.
- Increased flexibility and value of work – Process ownership and flexible engagement models that free law firms and corporate legal departments to focus on strategic legal work and business outcomes.
Get a free consultation on our legal outsourcing service models
Addressing industry challenges with AI and hybrid operating models
At Infosys BPM, we work closely with our clients across diverse industries to understand their unique business problems. Based on this understanding, we implement solutions that optimize legal processes and enhance overall efficiency, especially in routine tasks.
Key solutions and benefits of legal process outsourcing
- Reducing redundancy and lead times: Using six sigma lean-based approaches, we help clients reduce legal process redundancies and cut lead times by up to 60%.
- AI for predictability and transparency: We use in-house AI solutions such as Infosys Topaz to make legal processes more predictable, transparent, and efficient.
- Hybrid operating models: By leveraging hybrid operating models, we free up to 65-70% of legal and business teams' time.
- Standardization of legal tasks: Our LPM practice standardizes up to 70% of routine legal tasks, enhancing efficiency and consistency across operations.
- Accurate reporting and managed services: We provide accurate reporting and end-to-end managed services, offering clients complete visibility into legal operations.
Infosys AI ecosystem
Infosys deploys a suite of advanced AI solutions to transform legal operations across industries. The Infosys Topaz AI Ecosystem brings automation, cognitive intelligence, and actionable insights into every layer of legal operations, making contract management, eDiscovery, legal research, and compliance support more efficient, predictable, and transparent across the global enterprise.
Key AI-driven tools for legal transformation
- DiscoverSmart: This AI-powered tool extracts and distills critical information from complex legal documents, enabling faster and more accurate document review and decision-making. DiscoverSmart's ability to understand contract nuances and legal jargon allows for seamless contract lifecycle management and enhances due diligence efforts.
- PolarisEdge: Designed for handling long and complex contracts, PolarisEdge uses AI to identify, extract, and validate key terms and clauses with high accuracy, reducing manual intervention and minimizing errors in contract analysis. This tool significantly enhances efficiency, particularly in the airline and hotel industries where high volumes of contracts need to be managed.
- PolarisEdge: Designed for handling long and complex contracts. It uses AI to identify, extract, and validate key terms and clauses with high accuracy, reducing manual intervention and minimizing errors in contract analysis. This significantly enhances efficiency across industries with high contract volumes, including financial services, telecommunications, manufacturing, hospitality, and aviation.
These AI-driven tools work in tandem with Infosys BPM’s legal experts to streamline processes, reduce time spent on manual tasks, and improve the overall accuracy of legal document management.
Success stories
Bringing values to businesses through our products and services
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Our offerings
End-to-end legal process outsourcing services, supported by AI-powered technology solutions.
Explore our legal process outsourcing service portfolio, covering eDiscovery, contract management, legal research, and AI-led automation. Each offering is designed to scale with the operational and strategic priorities of law firms and corporate legal teams.
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Technology Solutions
Challenges and solutions - legal process outsourcing
Legal process outsourcing services absorb rising legal workload without expanding internal headcount. LPO providers deliver on repeatable, process-driven legal work using standardized playbooks, hybrid delivery models, and AI-led automation, freeing in-house teams and law firms to focus on strategy, complex matters, and stakeholder engagement. Infosys BPM legal process outsourcing services support law firms and corporate legal departments across contract management, eDiscovery, legal research, and compliance, with engagement models ranging from project-based support to dedicated managed teams.
Quality, confidentiality, and compliance in legal process outsourcing are managed through layered controls including non-disclosure agreements, role-based access management, audit-ready trails, secure document handling protocols, and compliance with bar association ethics rules where applicable. Infosys BPM LPO engagements operate under enterprise-grade information security standards (including ISO certifications), with separate client workspaces, controlled data residency where required, and continuous staff training on legal ethics and privilege protection. Quality is governed through structured review processes, defined SLAs, and continuous calibration of output against client standards.
AI-enabled legal process outsourcing improves predictability and transparency by automating routine legal tasks, surfacing patterns in contract and case data, and delivering real-time operational dashboards. AI tools assist in contract analysis, document review, legal research, and compliance monitoring, reducing manual effort and improving consistency. Infosys BPM applies the Infosys Topaz AI Ecosystem, DiscoverSmart, and PolarisEdge across LPO engagements, giving legal and business leaders clear visibility into legal operations performance, supplier risk, and value realization.
Corporate legal departments and law firms typically consider legal process outsourcing when internal teams are absorbing high-volume, repeatable work at the cost of strategic priorities, when matter volumes spike beyond internal capacity, when AI and digital transformation are needed without internal capability to build them, or when cost pressure requires shifting routine work to lower-cost, higher-throughput delivery models. Infosys BPM legal process outsourcing services support each of these scenarios with engagement models ranging from project support to dedicated managed teams, calibrated to the buyer's operating model, jurisdictional footprint, and strategic priorities.
Legal process outsourcing delivers measurable benefits across cost, speed, and strategic focus. Law firms gain higher leverage ratios, improved partner economics, and capacity to take on more matters without proportional staffing increases. Corporate legal teams gain access to specialized expertise, AI-led automation, and global delivery scale without expanding internal headcount. Common outcomes include lead-time reductions of up to 60% on repeatable legal processes, standardization of up to 70% of routine legal tasks, and freeing 65-70% of legal team time for higher-value strategic work, supported by accurate reporting and end-to-end managed services.
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