Winning back a lost cause

Legal Process Outsourcing

Financial Services

Cindy Williams, Senior Vice President at a large American bank and responsible for its disputes and claims processes, was faced with a large and complicated dispute. A customer who had purchased $365,000 worth of defective goods from a supplier, wanted a refund but did not have sufficient documentary evidence to back his claims. This case study details how Infosys BPM’s arbitration process knowledge and skills helped turn the dispute — that initially appeared to be a lost cause — into a momentous win for the bank and its customer.