BPM Services for Retail

Navigate Your Next

Discover “Retail.Nxt” by Infosys, a roadmap to a smarter, more agile, and highly responsive retail experience. With our wide range of capabilities, including Category Management, Merchandise Management, Retail Store Operations, E-Commerce Operations, and Omni-Channel Management, we can help you create a truly delightful retail customer experience. At Infosys, we take pride in our new-age shared services operating model, strong domain expertise, and the use of a practitioner’s approach in designing digital operations. Our solutions are designed to deliver new-age operations, accelerating speed-to-market, improvements in on-shelf availability, NPS, forecasting accuracy, etc. We follow responsible business practices through our commitment on ESG (Environmental, Social, and Governance). Empower your retail business with Infosys' remarkable capabilities and embark on a journey of growth and success in this digital era.

Testimonial

Partnering for Success: Infosys BPM & Sally Beauty Holdings, Inc. Digital Evolution

Testimonial

Currys Plc achieves success with Infosys’ blended team

Testimonial

Achieving short, medium, and long-term successes – the Currys plc and Infosys BPM partnership

Testimonial

Providing tremendous business value – The Bed Bath & Beyond and Infosys BPM partnership

Why us?

Our BPM retail offerings have evolved into comprehensive and integrated "technology and retail managed services", powered by our proprietary Live Enterprise digital framework. With 20+ years of proven experience, we have transformed value chains for our customers, leaving an indelible mark on the retail industry. Our esteemed clientele of top global retailers stands as a testament to the strength of our credentials. Experience innovation and success with Infosys and embrace the future of retail.

Retail BPM Services

Plan

Merchandising

Range & promo planning support
Space planning
Assortment planning
Inventory management

Product performance
Site merchandising
Budgeting & forecasting
Supplier management

Buy

Category Management

New product introduction
Supplier onboarding, Query management
Competitor analysis
Sales and margin reporting

Pricing analytics
Promo effectiveness analysis
Catalog management

Move

Supply Chain

Supply chain planning
Order management
Logistics & fulfillment: inbound & outbound support
Inventory management

DC-Level reporting & analytics
After market support- reverse logistics, claims/ warranty management, supplier recovery

Sell

Omnichannel

Customer management
Store helpdesk
Workforce management
Content management & marketing operations
Revenue & profitability analysis
Loyalty management

Digital Marketing

Driving traffic
Digital campaigns
Digital store optimization
Email marketing
Pay per click, Ad optimization & troubleshooting
Social media marketing

Enterprise functions

Finance & Accounting

Procure-to-Pay
Order-to-Cash
Record-to-Report
Enterprise Reporting, Analytics, and Planning
Tax Support
Industry Specialized Services
Digital Finance Solutions
Accounts Payable on Cloud (APOC)

Human Resource

Payroll Outsourcing
Recruitment Outsourcing
Learning Services
Benefits Administration

Legal & Compliance

eDiscovery Managed Services
Contract Management and Analysis
Research Solutions
Next Generation eDiscovery

Sourcing & Procurement

Category Plans and Execution
Sourcing Support & Tail Spend Management
Supplier Relationship Management
Contract Management Administration
Spend Analytics
Procurement Strategy and Consulting Services

Sales & Fulfillment

Pre-Sales
Sales
After Sales
Fulfillment
Supply Chain Optimization
Business process management for 3PLs

Customer Care Services

Customer Care Services
Service Desk Services
Contact Center Consulting
Support Services

Maximizing CX: Delivering Value Beyond Expectations

We have built strong expertise by catering to multiple industry segments including groceries, electronics, apparel/footwear and accessories, beauty and health, stationery and printing solutions, quick-service restaurants, and outdoor recreation.

Some of our past engagements have resulted in clients realizing great improvement across key business metrics.

We deliver on our promised retail outsourcing customer service benefits by: