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retail BPM services
Merchandising
- Range & promo planning support
- Space planning
- Assortment planning
- Inventory management
- Product performance
- Site merchandising
- Budgeting & forecasting
- Supplier management
Category Management
- New product introduction
- Supplier onboarding, Query management
- Competitor analysis
- Sales and margin reporting
- Pricing analytics
- Promo effectiveness analysis
- Catalog management
Supply Chain
- Supply chain planning
- Order management
- Logistics & fulfillment: inbound & outbound support
- Inventory management
- DC-Level reporting & analytics
- After market support- reverse logistics, claims/ warranty management, supplier recovery
Omnichannel
- Customer management
- Store helpdesk
- Workforce management
- Content management & marketing operations
- Revenue & profitability analysis
- Loyalty management
Digital Marketing
- Driving traffic
- Digital campaigns
- Digital store optimization
- Email marketing
- Pay per click, Ad optimization & troubleshooting
- Social media marketing
Legal & Compliance
- eDiscovery Managed Services
- Contract Management and Analysis
- Research Solutions
- Next Generation eDiscovery
Sourcing & Procurement
- Category Plans and Execution
- Sourcing Support & Tail Spend Management
- Supplier Relationship Management
- Contract Management Administration
- Spend Analytics
- Procurement Strategy and Consulting Services
Sales & Fulfillment
- Pre-Sales
- Sales
- After Sales
- Fulfillment
- Supply Chain Optimization
- Business process management for 3PLs
Customer Care Services
- Customer Care Services
- Service Desk Services
- Contact Center Consulting
- Support Services
Finance & Accounting
- Procure-to-Pay
- Order-to-Cash
- Record-to-Report
- Enterprise Reporting, Analytics, and Planning
- Tax Support
- Industry Specialized Services
- Digital Finance Solutions
- Accounts Payable on Cloud (APOC)
Human Resource
- Payroll Outsourcing
- Recruitment Outsourcing
- Learning Services
- Benefits Administration
Legal & Compliance
- eDiscovery Managed Services
- Contract Management and Analysis
- Research Solutions
- Next Generation eDiscovery
Sourcing & Procurement
- Category Plans and Execution
- Sourcing Support & Tail Spend Management
- Supplier Relationship Management
- Contract Management Administration
- Spend Analytics
- Procurement Strategy and Consulting Services
Sales & Fulfillment
- Pre-Sales
- Sales
- After Sales
- Fulfillment
- Supply Chain Optimization
- Business process management for 3PLs
Customer Care Services
- Customer Care Services
- Service Desk Services
- Contact Center Consulting
- Support Services
Finance & Accounting
- Procure-to-Pay
- Order-to-Cash
- Record-to-Report
- Enterprise Reporting, Analytics, and Planning
- Tax Support
- Industry Specialized Services
- Digital Finance Solutions
- Accounts Payable on Cloud (APOC)
Human Resource
- Payroll Outsourcing
- Recruitment Outsourcing
- Learning Services
- Benefits Administration
Legal & Compliance
- eDiscovery Managed Services
- Contract Management and Analysis
- Research Solutions
- Next Generation eDiscovery
Sourcing & Procurement
- Category Plans and Execution
- Sourcing Support & Tail Spend Management
- Supplier Relationship Management
- Contract Management Administration
- Spend Analytics
- Procurement Strategy and Consulting Services
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