BPM Services for Retail

Navigate Your Next

Discover “Retail.Nxt” by Infosys, a roadmap to a smarter, more agile, and highly responsive retail experience. With our wide range of capabilities, including Category Management, Merchandise Management, Retail Store Operations, E-Commerce Operations, and Omni-Channel Management, we can help you create a truly delightful retail customer experience. At Infosys, we take pride in our new-age shared services operating model, strong domain expertise, and the use of a practitioner’s approach in designing digital operations.

Our solutions are designed to deliver new-age operations, accelerating speed-to-market, improvements in on-shelf availability, NPS, forecasting accuracy, etc. We follow responsible business practices through our commitment on ESG (Environmental, Social, and Governance). Empower your retail business with Infosys' remarkable capabilities and embark on a journey of growth and success in this digital era.


Why us?

Our BPM retail offerings have evolved into comprehensive and integrated "technology and retail managed services", powered by our proprietary Live Enterprise digital framework. With 20+ years of proven experience, we have transformed value chains for our customers, leaving an indelible mark on the retail industry. Our esteemed clientele of top global retailers stands as a testament to the strength of our credentials. Experience innovation and success with Infosys and embrace the future of retail.

Retail BPM Services

  • Merchandise & Space Planning
  • Budgeting & Forecasting
  • Product & Promotion Management
  • Supplier Management
  • Buying Analytics

  • Order Management
  • Logistics & Fulfillment
  • Inventory Management
  • Post sales support

  • Store operations & Support
  • Multichannel Order Management
  • Inventory Management
  • Ecommerce Service

  • Omni channel support
  • Interactive Virtual Agents
  • E-mail Workbench
  • Aftersales/Warranty claims


Enterprise Functions

Maximizing CX: Delivering Value Beyond Expectations

We have built strong expertise by catering to multiple industry segments including groceries, electronics, apparel/footwear and accessories, beauty and health, stationery and printing solutions, quick-service restaurants, and outdoor recreation.

Some of our past engagements have resulted in clients realizing great improvement across key business metrics.

We deliver on our promised retail outsourcing customer service benefits by:



Leverage technology & domain expertise

Our Offerings

Infosys BPM combines the Live Enterprise framework, digital technologies, and data-driven analytics to drive growth in retail.

Explore Services

  • Planning & Buying
  • Retail/Ecommerce Operations
  • Promotion Planning
  • Customer Service

Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better

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