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Infosys Recognized as a Leader in Cloud Services, SaaS and BPaaS in Financial Services by the NelsonHall NEAT 2023
Infosys has been identified as a Leader in Cloud Services, SaaS and BPaaS in the Financial Services Sector in the NelsonHall NEAT 2023. This reflects Infosys’ overall ability to meet future client requirements as well as delivering immediate benefits to its Banking and Financial Services clients.
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Infosys BPM recognized as a Leader and a Star Performer in Everest Group Capital Markets Operations - Services PEAK Matrix® Assessment 2023 | Infosys BPM
Infosys BPM has been recognized as a Leader and a Star Performer in Everest Group’s Capital Markets Operations – Services PEAK Matrix® Assessment 2023. Everest Group classified 23 capital markets operations providers on Everest Group’s Services PEAK Matrix® into three categories, as part of this assessment. The PEAK Matrix® assesses and measures the impact created by service providers through three sub-dimensions: market adoption, portfolio mix, and value delivered.
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Infosys Positioned as a Leader in ISG Provider Lens’ reports on Future of Work - Services and Solutions 2022 in Australia and the US
Infosys has been ranked a Leader in the ISG Provider Lens™ reports on the Future of Work - Services and Solutions 2022 in Australia and the US. In both countries, Infosys has been recognized as a Leader across four quadrants: Workplace Strategy Transformation Services, Digital Service Desk and Workplace Support Services, Managed Workplace Services - End User Technology - Large Accounts, and Managed Employee Experience Services.
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Reinventing master data management in high-tech manufacturing
NelsonHall, in collaboration with Infosys BPM, has drawn insights based on interviews with 30 master data management leaders in major enterprises across North America, the UK, and Europe with a study titled ‘Reinventing Master Data Management in High-Tech Manufacturing.’
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Reinventing master data management in consumer electricals & electronics
Consumer electricals & electronics manufacturers are increasingly digitalizing their administrative processes with the goal of zero-touch end-to-end processing and enhanced analytics for improved purchasing and supply chain decision-making. This approach is highly dependent on complete and accurate master data and streamlined master data management to ensure reliable transactions and decision-making.
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Infosys ranked Leader in ISG Provider Lens™ 2022
Infosys has been ranked as a ‘Leader’ in the ISG Provider Lens™, Power and Utilities – Services and Solutions Quadrant 2022 report. ISG rated Infosys a ‘Leader’ across Intelligent Business Process Management Services (iBPMS), next-gen IT services, grid modernization, Enterprise Asset Management (EAM), and Customer Information Systems (CIS) quadrants.
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Infosys Recognized as a Leader in Digital Banking Services by NelsonHall NEAT 2022
Infosys has been positioned as a Leader in the NelsonHall Digital Banking Services NEAT 2022. This reflects Infosys’ overall ability to meet future client requirements as well as delivering immediate benefits to its digital banking clients.
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Infosys is a Leader in NelsonHall NEAT Vendor Evaluation for Supply Chain Transformation
Infosys has been positioned as a Leader in NelsonHall's NEAT Vendor evaluation for Supply Chain Transformation 2022 in the overall market segment. The report analyzes the performance of vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: leaders, high achievers, innovators, and major players.
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Infosys BPM recognised as a Leader and a Star Performer in Everest Group FAO Service Provider PEAK Matrix® Assessment 2022
Infosys BPM has been recognised as a Leader and a Star Performer by the Everest Group PEAK Matrix® for Finance and Accounting Outsourcing (FAO) Service Provider Assessment 2022. The assessment analyses the global multi-process FAO service provider landscape and examines its impact on the FAO market.
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Infosys recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2022 study
Infosys BPM has been recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2022 study under Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Financial Planning and Analysis (FP&A) service quadrants. The study evaluated outsourcing providers on the following criteria: demonstrate a strong vision to grow the F&A practice, bring in deep domain and technology expertise, have a strong partner ecosystem, provide vertical-specific platform solutions, employ design thinking or alternative methodologies, possess domain expertise to deal with core finance functions and lead digital implementation, and showcase referenceable case studies.
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CPO & Procurement Executives as Enterprise Ecosystem Builder
Infosys BPM is excited to announce a collaborated research study with HFS Research titled ‘Procurement is Uniquely Positioned as the Enterprise Ecosystem Builder.’ Bottomline: Procurement is uniquely positioned within an enterprise to unearth new sources of value beyond just driving down costs.
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Infosys BPM recognised as a Leader in Everest Group PO PEAK Matrix® Assessment 2022
Infosys BPM has been recognised as a Leader by Everest Group’s Procurement Outsourcing (PO) —Service Provider Landscape with Services PEAK Matrix® Assessment 2022. The PO provider landscape consists of a spectrum of providers, including specialist providers, pure-play procurement and SCM-focused providers, broad-based BPS providers, and IT and BPS providers.
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Infosys collaborates with HFS Research on Intelligent Automation Operations Study
Infosys is excited to announce that they have collaborated with HFS Research on a research study titled ‘Automation is Back with a Bang!’ The study focuses on understanding how the mindset of enterprises towards automation has changed over the course of the pandemic and the extent to which enterprises have developed joined-up automation disciplines.
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Infosys BPM recognised as a Leader in Everest Group FCC Operations — Services PEAK Matrix® Assessment 2022
Infosys BPM has been recognised as a Leader by Everest Group’s Financial Crime and Compliance (FCC) Operations — Services PEAK Matrix® Assessment 2022. The PEAK Matrix® Assessment measures the impact businesses created in the market, which is captured through three dimensions — market adoption, portfolio mix, and value delivered.
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Infosys BPM recognised as a Leader and a Star Performer for Marketing Service Providers in Everest Group PEAK Matrix® 2022
Infosys BPM has been recognised as a Leader and a Star Performer by Everest Group’s PEAK Matrix® for Marketing Service Providers 2022. The PEAK Matrix® Assessment adopts an unbiased and fact-based approach and highlights and positions only the best-in-class service providers/technology vendors.
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Infosys BPM is a leader in both Procurement BPO Services and Digital Transformation - ISG Provider Lens™ Procurement BPO and Transformation Services Report 2022, Australia
Infosys BPM has been recognised as a Leader in the BPO Services and Digital Transformation Services categories in the ISG Provider Lens™ Procurement BPO and Transformation Services quadrant study for the Australian market in 2022.
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Infosys BPM positioned as a Leader in ISG Provider Lens™ Procurement BPO and Transformation Services Global 2022 Report
Infosys BPM has been recognised as a Global Leader in the BPO Services and Digital Transformation Services categories in the ISG Provider Lens™ Procurement BPO and Transformation Services quadrant study for 2022. The study assesses enterprise procurement BPO and transformation services in the categories of BPO Services – Large Accounts, BPO Services – Midmarket, Digital Transformation Services – Large Accounts, and Digital Transformation Services – Midmarket.
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Infosys BPM positioned as a Leader by Everest Group PEAK Matrix® Assessment for Mortgage Operations Service Provider 2022
Infosys BPM has been recognised as a Leader in Everest Group’s PEAK Matrix® Assessment for Mortgage Operations Service Provider 2022. The PEAK Matrix® is a proprietary framework to assess the absolute market success and overall capability of service providers.
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Infosys recognised as a Leader and Star Performer in Everest Group Services PEAK Matrix® for Financial Crime and Compliance (FCC) Operations Service Providers 2021
Infosys has been recognised as a Leader and Star Performer in the Everest Group Services PEAK Matrix® for Financial Crime and Compliance (FCC) Operations Service Providers 2021. The assessment is based on the group’s annual RFI process for calendar year 2020, interactions with leading FCC operations services providers, and an ongoing analysis of the FCC operations market. FCC operations have been growing at a fast pace as most of the financial institutions (FIs) struggle to meet cost restrictions while trying to address regulatory challenges and the threat of financial crime associated with heavy penalties and loss of reputation. Enterprises are looking to meet the regulatory challenges as well as fight financial crimes while managing costs.
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Infosys recognized as a Rising Star in 2 domains by ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report | Infosys BPM
Infosys has been recognized as a Rising Star in ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 quadrant report under the AI & Analytics and Digital Operations domains.
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Infosys recognized as a Leader in ISG Provider Lens™ Digital Finance and Accounting Outsourcing Services Global 2021 study | Infosys BPM
Infosys has been recognized as a Leader in ISG Provider Lens™ Digital Finance and Accounting Outsourcing Services Global 2021 study under Financial Planning and Analysis (FP&A), Order-to-Cash (O2C) services, Procure-to-Pay (P2P) services, and Record-to-Report (R2R) services quadrants.
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Infosys BPM and Everest Group Announce the Release of Thought Leadership Paper | Infosys BPM
We are thrilled to announce that Everest Group has released a thought leadership paper titled ‘Finance – Cornerstone of Enterprise Environmental, Social, and Governance (ESG) Strategy.’ Kapil Jain, Executive Vice President and Global Head of Sales and Enterprise Capability, and Vinay Gopal Rao, Vice President & Strategic Business Practice Head, F&A, have shared their thoughts on this topic through a foreword in the paper.
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Infosys is a Leader in ISG Provider Lens™ Procurement BPO and Digital Procurement Transformation Services Global 2021 | Infosys BPM
Infosys has been positioned as a Leader in both Procurement BPO and Digital Procurement Transformation Services by leading tech research and advisory firm ISG in their latest first-ever IPL Procurement Services study.
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Infosys recognized as a Leader in Avasant’s F&A Business Process Transformation 2020-2021 RadarView | Infosys BPM
Infosys has been recognized as a Leader in Avasant’s F&A Business Process Transformation 2020–2021 RadarView. The research is based on their proprietary Digital Maturity Framework and is designed to evaluate service providers on the factors that have emerged most critical to global organizations.
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Infosys recognized as a ‘Leader – Intelligent Automation in Banking’ in the NelsonHall NEAT 2021
Infosys has been identified as a Leader in the NelsonHall Intelligent Automation in Banking NEAT 2021. This reflects Infosys’ overall ability to meet future client requirements as well as delivering immediate benefits to its clients in this space. We have a strongly growing intelligent automation business, with a broad range of services and new, cloud-delivered AI offerings.
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Infosys recognized as a Leader in ISG Provider Lens™ Insurance BPO Platforms U.S. 2020
Insurance organizations of every size and across industry segments continue to experience a growing and interrelated assortment of challenges. Growth, cost optimization and efficiency gains are constant imperatives, as carriers strive to improve profitability and increase their market share through organic growth and acquisitions.
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Infosys recognized as a Leader in ISG Provider Lens™ Insurance BPO Services U.S. 2020 | Infosys BPM
Today’s Insurance companies are facing mounting pressures to grow their business, discover new operational efficiencies, respond to changing market dynamics and ever-increasing regulatory mandates, and do more with fewer resources. At the same time, these organizations must provide a pleasant, more modern/digital experience to customers and agents at all touchpoints, from application and onboarding to the claims process and beyond. Insurers also have to optimize their distribution channels and empower agents with the tools and technologies they need to conduct their businesses.
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Infosys and Stater Mortgage BPaaS Solutions | Infosys BPM
The global economy, and financial services, are at an inflection point in history. Businesses must keep operating in a socially distanced world. All are affected, some positively, most negatively, and some both. This is the case for residential mortgage lending, where lowered interest rates to keep the economy growing have made home ownership more affordable, but in-person signing of paper documents is both inefficient and potentially risky.
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Infosys featured in HFS Top 10 Source-to-Pay (S2P) Service Providers | Infosys BPM
HFS envisions procurement as the “ecosystem builder” for the enterprise, and not just a cost-focused, back-office function. As the role of procurement radically transforms, expectations from third-party source-to-pay (S2P) services are also rapidly evolving. Successful third-party S2P service providers will need to help procurement organizations elevate their strategic role to become a valued business partner beyond managing costs and ensuring compliance. In this space, Infosys has featured as #4 in HFS Top 10 Source-to-Pay (S2P) Service Providers.
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Infosys featured in HFS Top 10 Finance and Accounting Outsourcing (FAO) Service Providers | Infosys BPM
Successful finance and accounting (F&A) transformation impacts the whole service experience for end customers and internal employees. As per HFS, nearly 90% of surveyed F&A executives agree that finance has played an important role in driving the OneOffice experience (integrating the front, middle, and back offices to focus on customer experience). The role of the smart CFO is evolving from being the bottom-line and compliance enforcer, to a trusted business partner driving profitable growth.
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The Total Economic Impact™ Of EdgeVerve AssistEdge RPA Platform
EdgeVerve commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the EdgeVerve AssistEdge RPA platform. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the AssistEdge RPA platform on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed Royal Philips, an EdgeVerve AssistEdge customer and global leader of healthcare technology headquartered in Europe.
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Re-inventing Finance as an Integral Part of the Digital OneOffice
Infosys BPM and HFS Research are excited to present this research study, offering a nuanced view into the new demands from the finance organization, the challenges in designing and delivering on finance transformation initiatives, getting in front of pandemic-related disruption, and ultimately providing a view into the emerging best practices to elevate finance as a strategic business driver.
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Infosys recognized in Gartner Market Guide for Customer Management BPO Service Providers 2020
Per Gartner, “Gartner’s definition of business process outsourcing is the delegation of one or more IT-intensive business process activities outsourced to a third-party service provider. This may include only services or a complete or hybrid outsourcing of the infrastructure, application, platform ownership and maintenance.”
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Infosys featured in 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report in the Digital Operations and AI & Analytics Quadrants
Contact center services have evolved into customer experience services. Organizations are now taking a holistic approach toward customer services and how they are being delivered.
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Infosys BPM: from Legacy BPO to Digital BPM
This assessment talks about Infosys’ corporate theme ‘Navigate your Next’ and how it supports large enterprise clients in their digital journey to become ‘future-ready enterprises’ via the Infosys Digital Navigation Framework.
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Infosys Positioned as Leader and Star Performer in Everest Group PEAK Matrix® for Mortgage Operations Service Providers 2020
The landscape for mortgage operations is becoming increasingly competitive as enterprises continue to look for newer solutions to improve on their capabilities, expand their footprint, and gain market share.
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Infosys surfs the Wave and is positioned as a Leader in The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020
Forrester has positioned Infosys as a 'Leader' in the ‘The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020’ by Rob Koplowitz, Vice President and Principal Analyst, and John Bratincevic, Senior Analyst, Forrester Research.
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Infosys BPM’s $1 Bn Milestone & Future Trajectory
Infosys BPM, on its 18th birthday, achieved a major milestone of $1 Bn in annual revenues. Started in 2002 as a JV in India with Citibank, Infosys BPM today is a very different company, and has seen some significant developments over the years, and especially in the last couple of years, writes Rachael Stormonth - Executive Vice President, Research, NelsonHall.
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Infosys BPM joins the three-comma club, crossing $1B in revenues
Infosys BPM, the business process management subsidiary of Infosys Ltd, has officially crossed over a billion dollars in revenue in FY’20, an important milestone with implications on the future of the company as a whole.
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Infosys Profiled in the NelsonHall Advanced Analytics BPS Research
Infosys has been profiled in the NelsonHall Advanced Analytics BPS research. The profile focuses on various aspects of the Advanced Analytics BPS space embarked upon by Infosys – from the key offerings, delivery capabilities and partnerships, to the key markets served, and the strategy going forward.
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Infosys Profiled in the NelsonHall Wealth & Asset Management Services Research
Infosys has been profiled in the NelsonHall Wealth & Asset Management Services research. The profile focuses on various aspects of the Wealth & Asset (W&A) Management Services space embarked upon by Infosys – from the key offerings, and delivery capabilities and partnerships, to the key markets served and the strategy going forward.
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Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services UK 2020
The Finance and Accounting Outsourcing (FAO) services make up a mature market that has evolved significantly over the years, along with change in the landscape with increasing enterprise expectations.
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Infosys mentioned as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services Archetype Report 2020
The finance and accounting outsourcing (FAO) services are maturing with the rapidly increasing expectations of buyers. Also, the nature of engagements is evolving from a transactional type to a strategic function. Enterprises are moving away from the piecemeal approach and are embracing a holistic view towards outsourcing.
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Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services US 2020
Finance and accounting (F&A) services have evolved from full-time employee-based transactional services to digitalized services. Companies have come a long way from mere cost savings to now being able to improve efficiency and accuracy. With the advent of digital technologies, the F&A outsourcing (FAO) landscape has changed and defines how services are being delivered today.
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Infosys Healthcare Payer Profiled in NelsonHall Research
Infosys has been profiled in the NelsonHall Healthcare Commercial Payer research. The profile focuses on key aspects of the Healthcare Payer market embarked upon by Infosys – from key offerings, delivery capabilities & partnerships, key markets served, and the strategy moving forward.
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Infosys BPM: Helping CFOs to Digitally Transform the Finance Function
CFOs are under pressure to deliver cost efficiencies while aligning themselves with broader organizational growth strategies. To meet these goals, finance leaders need access to readily available information to make business decisions faster.
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Infosys’ Digital Navigation Framework mentioned in the NelsonHall Learning Services research
Infosys has been profiled in the NelsonHall Learning Services research. The profile focuses on various aspects of the Learning Services space embarked upon by Infosys – from the service models, offerings and process SLA’s and KPI’s, delivery capabilities & partnerships, the key markets served and the strategy going forward.
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Infosys McCamish (VPAS) Received Highest Scores in 2 Out of 5 Use Cases in Gartner’s 2019 Critical Capabilities Report
Improved business agility, legacy system inflexibility, and time to market are top reasons why CIOs from North American life insurers seek a new policy administration system.
Company Statement
Powering the Future of Finance Through Blockchain | Infosys BPM
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Powering the Future of Finance Through Blockchain
With the rise of digital technologies fundamentally disrupting organizations’ business models, business leaders are expecting the finance and accounting (F&A) function to help them make effective strategic decisions.
Future of Finance Through Blockchain - Register | Infosys BPM
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Infosys Recognized as a Market Leader in ISG Provider Lens™ Digital Insurance BPO Services Archetype Report 2019 | Infosys BPM
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Infosys Ranked 4th in the HFS Top 10 Source-to-Pay Service Providers
With the radically transforming role of procurement, there is a rapid evolution in the expectations of third-party Source-to-Pay (S2P) services as well. In this space, Infosys has been ranked 4th in the top 10 S2P service providers by HFS.
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Infosys recognized as a Leader in the IDC MarketScape: Worldwide Procurement as a Service 2018 Vendor Assessment
Procurement as a service is a combination of technology, people, and expertise where the goal is to form a collaborative and strategic partnership with clients, and drive value to deliver business outcomes. Infosys finds mention as a leader in the Procurement as a Service 2018 Vendor Assessment of IDC MarketScape which evaluates players in the procurement as a service market based on quantitative and qualitative characteristics. The evaluation is based on a comprehensive and rigorous framework.
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Forging Ahead to the Digital OneOffice with Smart Analytics
Presenting a nuanced view into the strategic imperatives around Data, Advanced Analytics and Machine Learning. Discover what 262 decision makers from across the Global 2000 had to say about the next-gen capabilities in a recent study conducted by HFS Research in partnership with our Digital Transformation Service Practice.
Company Statement
Infosys Recognized as a Leader in ISG Provider Lens™ Insurance BPO Digital Services U.S. Quadrant Report 2019 | Infosys BPM
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Infosys a Leader in Everest Group’s 2014 Order-to-Cash (O2C) PEAK Matrix™ Report - Registration
Everest Group's 2014 Order-to-Cash (O2C) PEAK Matrix™ positions Infosys as Leader … Infosys McCamish Infosys Portland Infosys BPO Americas, LLC …
Infosys BPM - Thank You
Press Releases Infosys BPM in the News Analyst Corner Events Journalist Resources … Download PEAK MatrixTM Assessment 2014 report …
Infosys BPM - Everest Group’s 2014 Procurement Outsourcing PEAK Matrix™ positions Infosys as a Leader and a Star Performer
Press Releases Infosys BPM in the News Analyst Corner Events Journalist Resources … Everest Group’s 2014 Procurement Outsourcing PEAK MatrixTM …
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Infosys BPM - Thank You
Press Releases Infosys BPM in the News Analyst Corner Events Journalist Resources … Download NelsonHall’s NEAT vendor evaluation for Human Resources …
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Infosys BPM - Analyst Corner | Human Resource Outsourcing
Press Releases Infosys BPM in the News Analyst Corner Events Journalist Resources … Infosys, a Leader in NelsonHall’s NEAT vendor evaluation for Human …
Infosys a Leader in Everest Group’s 2014 Order-to-Cash (O2C) PEAK Matrix™ Report - Thank You
Everest Group's 2014 Order-to-Cash (O2C) PEAK Matrix™ positions Infosys as Leader … Download the Infosys O2C BPO PEAK Matrix™ Assessment 2014 report …
Forging Ahead to the Digital OneOffice with Smart Analytics
Forging Ahead to the Digital OneOffice with Smart Analytics
Infosys BPM - Thank You
Press Releases Infosys BPM in the News Analyst Corner Events Journalist Resources … Download NelsonHall’s NEAT vendor evaluation for Legal Process …
