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The Total Economic Impact™ Of EdgeVerve AssistEdge RPA Platform

EdgeVerve commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the EdgeVerve AssistEdge RPA platform. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the AssistEdge RPA platform on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed Royal Philips, an EdgeVerve AssistEdge customer and global leader of healthcare technology headquartered in Europe.

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Re-inventing Finance as an Integral Part of the Digital OneOffice

Infosys BPM and HFS Research are excited to present this research study, offering a nuanced view into the new demands from the finance organization, the challenges in designing and delivering on finance transformation initiatives, getting in front of pandemic-related disruption, and ultimately providing a view into the emerging best practices to elevate finance as a strategic business driver.

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Infosys recognized in Gartner Market Guide for Customer Management BPO Service Providers 2020

Per Gartner, “Gartner’s definition of business process outsourcing is the delegation of one or more IT-intensive business process activities outsourced to a third-party service provider. This may include only services or a complete or hybrid outsourcing of the infrastructure, application, platform ownership and maintenance.”

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Infosys featured in 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report in the Digital Operations and AI & Analytics Quadrants

Contact center services have evolved into customer experience services. Organizations are now taking a holistic approach toward customer services and how they are being delivered.

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Infosys BPM: from Legacy BPO to Digital BPM

This assessment talks about Infosys’ corporate theme ‘Navigate your Next’ and how it supports large enterprise clients in their digital journey to become ‘future-ready enterprises’ via the Infosys Digital Navigation Framework.

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