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Infosys recognized as a Leader in ISG Provider Lens™ 2026 Insurance Services – Life and Retirement (L&R) BPO and TPA – North America Study

 

ISG has positioned Infosys as a Leader in its 2026 quadrant report evaluating the Life and Retirement (L&R) insurance service providers offering L&R BPO and L&R TPA services in North America. Infosys was rated as a Leader in both quadrants (or market segments), namely:

  • Life and Retirement (L&R) BPO – The quadrant in which ISG analyzes service providers offering L&R insurance operations outsourcing, including customer care, underwriting, claims processing, long-term care (LTC) management and annuity servicing.
  • Life and Retirement (L&R) TPA – The quadrant in which ISG assesses TPA providers offering different insurance types, including life, annuity and supplemental products and services.

ISG assessed 30 companies for this study, of which 22 L&R BPO providers and 24 TPA providers qualified for the respective quadrants.

Key highlights from the report for each of the quadrants include

Insurance Services - Life and Retirement (L&R) BPO: Infosys embeds AI-first capabilities across core insurance functions through Topaz, enabling insurers to modernize at scale, strengthen resilience and unlock new growth opportunities through AI-first, business-aligned innovation.

Listing out a few strengths of Infosys in this area, the report highlights Infosys’:

  • Platform-based L&R BPO that enables true platform BPO and BPaaS models, supporting rapid product launches, standardized servicing, and large-scale conversions.
  • Deep retirement operations expertiseon models that reduce client CapEx exposure while accelerating go-live timelines.
  • Insurance-specific AI operating layer that allows Infosys to scale AI consistently across L&R operations, while maintaining compliance, explainability and operational control.
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With regard to the L&R BPO quadrant, Sandhya Navage and Ashish Jhajharia, authors of this ISG report, state that “Infosys delivers a differentiated platform + BPO model, combining McCamish’s VPAS®-led platform with flexible delivery models and insurance-trained AI capabilities.”

Insurance Services - Life and Retirement (L&R) TPA: Infosys, powered by Infosys McCamish, delivers platform-led L&R TPA through VPAS®. Its SaaS-to-full TPA approach helps insurers modernize life and annuity operations with speed, resilience and low transformation risks.

Listing out a few strengths of Infosys in this space, the report highlights Infosys’:

  • Platform-led L&R TPA delivery that brings strong execution maturity through its platform-led TPA model anchored in VPAS®, a production-proven policy administration system widely used in North America.
  • Embedded automation that embeds AI-first capabilities (through Infosys Topaz) across new business, underwriting support, policy administration, claims and annuity servicing, helping Infosys win client deals.
  • Flexible delivery models that offer flexibility in engagement models, including platform-only, SaaS-based administration, hybrid platform-plus-BPO and full-service TPA models.
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Regarding the L&R TPA quadrant, Sandhya Navage and Ashish Jhajharia observe “With Infosys McCamish at its core, Infosys brings execution maturity to L&R TPA delivery with flexible engagement models and embedded AI that enable carriers to modernize life and annuity administration.”

To download custom version of the full report, please click here

For more information on Infosys BPM’s offerings in this space, please click on Infosys Insurance Services offering page.