AI-first trust & safety solutions
As digital environments become increasingly complex and threats evolve, companies face significant challenges in maintaining trust and safety of their assets as well as customers. As a case in point, the retail industry lost $103 billion in 2024 due to fraudulent returns and claims, according to a Deloitte report. They also found that counterfeit goods account for 20% of online sales and fake product reviews increased by 20% YoY. Increasing seller and user abuse, rapidly changing regulatory landscape, and increased use of AI and Gen AI are other key challenges organizations face. Such trust and safety challenges are prevalent across every industry.
With a strong presence across industries, including ecommerce, gaming & media, travel & hospitality, hi-tech, BFSI, and healthcare, and with deep expertise in Gen AI, digital transformation, and other technologies, Infosys BPM’s trust & safety practice is well positioned to play a pivotal role in safeguarding users, ensuring platform integrity, driving compliance, and building trust in the digital ecosystem. We have a strong commitment in protecting users from fraud, hacking, and harassment; ensuring a secure environment; and staying proactively compliant to the rapidly changing regulatory landscape.
Key stats
2500+ Professionals
30+ Languages supported
12+ Global delivery centers
8x ROI for every dollar spent on fraud prevention
Our comprehensive trust & safety solution suite
Trust and safety teams face numerous challenges, including the rapid evolution of online threats and the need to balance user privacy with security measures. Constantly updating policies to address new threats and behaviors is essential. Additionally, ensuring compliance with diverse global regulations adds another layer of complexity. Infosys BPM effectively addresses trust and safety challenges through its comprehensive and innovative solutions and fosters user confidence by ensuring a safe digital space. Here is our comprehensive solution suite:
Content moderation
- Content review and compliance
- Enforcing community guidelines
- Translation & transcription
- Contextualization & localization
- Search quality rating
- Customer review moderation
Data annotation
- Content tagging, annotation and labeling
- Data annotation quality control
- Manual/AI-assisted annotation and labeling
- Annotation services for image, video, audio, text, sensors, and IoT devices
Ad review & compliance
- Ad moderation
- Ad monitoring
- Ad localization
- Ad relevance
- Ad integrity
- Promo abuse
- Brand reputation & management
Fraud and abuse prevention
- Fraud behavior analytics
- Refund/return abuse
- Listing abuse
- Review abuse
- Loyalty points protection
- Transaction risk scoring
- Organized fraud ring
Platform safety & user protection
- User safety and authentication
- Identity theft prevention
- Account-take-over (ATO)
- Platform integrity
Policy regulatory compliance
- Policy design and development
- Policy enforcement
- Policy reporting
- Policy-based classification
- Quality control and complicance
AI support services
- AI strategy and consulting
- AI deployment and integration
- Monitoring and maintenance
- AI/ML data models
Why us?
Infosys BPM is a widely recognized technology-aided BPM services provider with expertise across the digital ecosystem of established as well as emerging technologies, such as Gen AI. Here are some key stats about the organization.
Our trust & safety practice is characterized by the following differentiators.
Infosys BPM provides comprehensive services across consulting, transformation, and managed services. Our platform-centric and AI and Gen AI-powered solutions enable proactive threat detection, fraud prevention, comprehensive protection, building brand reputation and user trust while ensuring compliance.
Infosys BPM leverages advanced AI and Gen AI interventions to enhance business performance. Our digital framework is designed to deliver design-led experiences, driving AI-first operations and enabling clients to re-imagine their business processes.
With deep domain expertise and demonstrated capabilities, Infosys BPM helps organizations optimize their operations, increase productivity, and reduce costs. We have a strong track record of delivering successful business process transformations.
Infosys BPM focuses on accelerating innovation and optimizing asset utilization. Our services include robotic process automation, BPM analytics, AI/ML solutions, and business transformation, which help clients stay ahead in a competitive market.
Infosys BPM collaborates with global technology companies, startups, and solution providers to deliver tailored solutions that meet client-specific requirements. These partnerships enhance our ability to provide cutting-edge compliance services.
Our extensive partner ecosystem
Infosys BPM trust & safety practice has partnered with leading consulting, platform, and data service providers to provide exceptional quality of services to our clients.
Insights
Combat fraud with AI-powered, next-gen trust & safety solutions
Success Stories
Bringing values to businesses through our products and services
Case Study
Case Study
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
