AI-first trust & safety solutions
As digital environments grow more complex and threats evolve, companies face growing challenges in ensuring trust and safety for their assets and users. People engage more with platforms that safeguard their data, privacy, and well-being. Trust and safety is critical to maintaining integrity and accountability, with the global T&S market projected to reach $30 billion by 2030 (Everest). Some key trends include:
- A 24% rise in account takeovers in FY24 (Spycloud), resulting in identity theft, impersonation, and eroded trust
- $8 trillion growth in eCommerce (Statista), driving up compliance costs to prevent fraud and abuse
- 90% of consumers abandon online purchases over concerns about site credibility (Everest)
- Enterprise BPS T&S spend is expected to exceed $11 billion by 2028, with one-third for AI services (Everest)
Organizations are shifting from reactive threat response to proactively embedding safety through human expertise, AI moderation, and strategic frameworks. Infosys BPM offers strong T&S capabilities across eCommerce, gaming, media, travel, BFSI, healthcare, and other sectors, with deep Gen AI and digital transformation expertise. Our practice ensures user and platform protection, compliance with evolving regulations, and supports secure, trustworthy digital experiences that foster growth and resilience.
Key stats
4000+ Professionals
30+ Languages supported
12+ Global delivery centers
8x ROI for every dollar spent on fraud prevention
Our comprehensive trust & safety solution suite
Trust and safety teams face numerous challenges, including the rapid evolution of online threats and the need to balance user privacy with security measures. Constantly updating policies to address new threats and behaviors is essential. Additionally, ensuring compliance with diverse global regulations adds another layer of complexity. Infosys BPM effectively addresses trust and safety challenges through its comprehensive and innovative solutions and fosters user confidence by ensuring a safe digital space. Here is our comprehensive solution suite:
- Content review and compliance
- Customer review moderation
- Community moderation
- Translation & transcription
- Contextualization & localization
- Search quality rating
- Spam & scam content
- Audio moderation
- Ad moderation
- Ad localization
- Ad relevance
- Ad integrity
- Promo abuse
- Brand reputation & management
- Landing page content compliance
- Misleading & fraudulent ads review
- Data annotation quality control
- Manual/AI-assisted annotation and labeling
- Annotation services for image / video / audio / text / sensors & IoT devices
- Meta data tagging
- AI strategy and consulting
- AI deployment and integration
- AI/ML fairness and transparency
- Scaled takedowns of gen AI spam
- Deepfakes identification
- AI generated product listings
- Suspicious transactions
- Fake accounts,& payment fraud
- Refund / return abuse
- Listing & review abuse
- Misleading offers
- Loyalty points protection
- Transaction risk scoring
- Removing bot buyers and seller accounts
- Buyer account and feedback reviews
- Suspicious buyer activities identification
- Product non-compliance
- Product listing compliance
- Brand and product restrictions
- Organized Fraud ring
- 2D/3D images/video/text tagging
- Age-restricted game identification
- Virtual assets and payment safety
- Digital assets protection
- Gamer impersonation
- Game data analytics
- Game testing & QA
- Community management
- Game localization & expansion
- Esports & gaming events
- Platform integrity
- User account safety
- Bot and spam accounts
- Account verification
- Identity theft / impersonation
- User account ban / shadow ban
- Identification of underage users
- Payment security
- App functionality review
- Data permissions, access, and sharing review
- User privacy mapping
- Bots and API assessment
- Malware review
- Data classification & labelling
- Regional and regulatory compliance review
- Policy design and development
- Policy enforcement
- Policy reporting
- Policy based classification
- Quality Control and Compliance
- Copyright protection and infringement
- Trademark protection
- Music IP and copyright review
- Publisher policy compliance
- Digital rights management
- License compliance
- Piracy content review
- Royalty management
Why us?
Infosys BPM is a widely recognized technology-aided BPM services provider with expertise across the digital ecosystem of established as well as emerging technologies, such as Gen AI. Here are some key stats about the organization.
Our trust & safety practice is characterized by the following differentiators.
Infosys BPM provides comprehensive services across consulting, transformation, and managed services. Our platform-centric and AI and Gen AI-powered solutions enable proactive threat detection, fraud prevention, comprehensive protection, building brand reputation and user trust while ensuring compliance.
Infosys BPM leverages advanced AI and Gen AI interventions to enhance business performance. Our digital framework is designed to deliver design-led experiences, driving AI-first operations and enabling clients to re-imagine their business processes.
With deep domain expertise and demonstrated capabilities, Infosys BPM helps organizations optimize their operations, increase productivity, and reduce costs. We have a strong track record of delivering successful business process transformations.
Infosys BPM focuses on accelerating innovation and optimizing asset utilization. Our services include robotic process automation, BPM analytics, AI/ML solutions, and business transformation, which help clients stay ahead in a competitive market.
Infosys BPM collaborates with global technology companies, startups, and solution providers to deliver tailored solutions that meet client-specific requirements. These partnerships enhance our ability to provide cutting-edge compliance services.
Our extensive partner ecosystem
Infosys BPM trust & safety practice has partnered with leading consulting, platform, and data service providers to provide exceptional quality of services to our clients.
Insights
Combat fraud with AI-powered, next-gen trust & safety solutions
Success Stories
Bringing values to businesses through our products and services
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