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Overview

The travel and hospitality industry faces a myriad of challenges, from rising costs and intense competition to sustainability and changing customer expectations. Infosys BPM is uniquely positioned to address these challenges head-on. By leveraging advanced technologies and industry expertise, we offer solutions that streamline operations, improve efficiency and enhance customer satisfaction. From finance and accounting to digital marketing, all our offerings are tailored to meet the specific needs of the travel & hospitality industry.

Whether it's managing complex financial processes, optimizing procurement, or safeguarding against fraud, Infosys BPM provides the tools and support necessary to navigate the complexities of the modern travel and hospitality landscape.

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Key Highlights

4000+ Dedicated T&H professionals
50+ Global travel & hospitality clients
45+ Global locations spread across 16 countries
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Why us?

With long-term engagements with major OEMs, airframers, airlines and OTAs, Infosys BPM is an experienced partner to the travel and hospitality industry. Our technology and outsourcing expertise spans all areas of business including finance, sourcing & procurement, MRO (maintenance, repair, overhaul), customer care, human resources, reservations, scheduling, fares & revenue, flight & crew operations, passenger experience, and IT and infrastructure management. Our enterprise services can be seen below:

  • Finance & Accounting

  • Customer Service

  • Sales & Fulfilment

  • Sourcing & Procurement

  • HR Services

  • Digital Services

  • 18,000+ Finance professionals
  • 110+ Global Clients
  • Digitally driven F&A, 100+ tools/platforms
  • $1.6Bn+ value delivered through Be The Navigator approach

  • 10,00+ Customer Service professionals
  • 40mn+ contacts managed annually
  • 90+ Global Clients
  • Support in 30+ languages
  • Infosys Cortex, AI enabled CX platform
  • 12,000+ professionals
  • $250Bn+ value of orders managed
  • Multi-industry clients
  • 5,000+ Procurement professionals
  • 300+ Category Managers
  • 50+ Global Clients
  • $170Bn+ spend managed
  • $1Bn+ spend savings delivered
  • 3,000+ HR professionals
  • 100+ clients
  • Services across hire-to-hire lifecycle
  • HR.Live Enterprise Platform
  • 2,000+ professionals
  • Digital Interactive Services catering to marketing, content management needs
  • Digital Factory model
  • Digital studios across the globe


Infosys BPM is an industry recognized leader in the provisioning of end-to-end finance and accounting services. Our services are designed to improve efficiency in our clients’ finance processes and unlock working capital to be utilized on critical business needs and strategic investments.

  • Accounts payable, accounts recievable
  • General ledger and record to report
  • Tax support, financial planning & analysis
  • Travel & expenses accounting

Infosys BPM support travel companies with direct and indirect procurement needs, helping them to more effecitvely manage their supply chains in an industry subject to intense competition.

  • Spend reduction
  • Strategic sourcing
  • Supplier management
  • Contract management
  • Tail spend management

The post-pandemic competition for talent in the hospitality and travel industry has been well documented. Infosys BPM’s services are designed to support HR processes throughout the employee lifecycle from ‘hire to retire’. We support our clients to acquire, develop and retain the best talent and put the employee experience at the heart of our HR services.

  • Payroll & benefits administration
  • Talent acquistion: candiate selection, segmentation, interviewing and onboarding
  • Learning & development
  • HR administration and helpdesk

Whilst surging demand represents an opportunity for the travel industry, effectively meeting that demand can be a challenge. Infosys BPM offers end-to-end sales and fulfilment support, from customer acquisition and order processing to fulfillment and post-sale support to ensure your customers are satisfied.

  • Presales lead, proposal, promotions management
  • Order entry processing
  • Discounts validation
  • After-sales product & service management
  • Supply chain coordination
  • Vendor management, stock rotations

Deliver exceptional customer experiences with Infosys BPM's world-class customer service outsourcing solutions, which won global accreditations. Our team of over 10,000 skilled customer experience agents provide personalized support across multiple channels, ensuring seamless interactions and customer satisfaction. We leverage technology and industry best practices to enhance customer loyalty.

  • Multi-channel customer service (phone, web, digital, mobile, social)
  • COPC and ITIL compliance
  • CSAT/NPS improvement framework
  • Analytics-driven operations

Our digital marketing services are designed to support travel brands deliver a personalised and seamless online experience for their customers, during their booking and journey. We enable our clients to boost customer engagement, streamline operations and optimize costs in their marketing functions through:

  • Campaign management
  • Content creation and curation
  • Social media analytics
  • Channel support

Our AI-driven solutions and centralized factory delivery model allow T&H companies engage their customers through multiple channels:

  • High-quality content, moderated guest reviews, managed online listings, and enriched property pages to attract and convert guests.
  • We augment your brand's ecommerce operations by personalizing online site merchandising, automating asset management, and providing seamless onboarding support to streamline your property listing process.
  • Niche/personalized targeting and advertising across platforms to deliver impactful campaigns that reach your best customers.

Deliver across-the-board exceptional guest experiences

Our Offerings

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