Achieving First-Class Supply Chain Efficiency
Adrian Garcia, Supply Chain Operations Manager at a €70 Bn European aerospace corporation, was finding it difficult to manage a fragmented, manually intensive supply management process for Airframe, Cabin, Equipment and others. When he found his supply officers across plants consistently failing to supply the right parts on time, he turned to Infosys BPM for support. This case details how Infosys BPM’s new operating model and transformation initiatives helped Adrian deliver 99% of the missing parts on time, while saving 3500 person-hours and releasing €11 Mn stuck in potential scrap.
Approach summary:
- Developed a balanced semi-vertical and horizontal operating model
- Consolidated service operations into regional hubs
- Established global delivery model with standardised processes and KPIs
- Integrated tactical automation solutions
- Deployed persona-based advanced analytics tools
- Developed supply chain center of excellence
Key Benefits:
3500+ Person-hours saved 
€11 Mn Worth of potential scrap identified 
99% Missing parts fulfilment achieved 
12 Month stock visibility enabled 
85% to 92% Spend under horizontal units improved 
10% Reduction in On-Hand inventory 
36% Reduction in missing parts 
