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Engineering Process Support Services

Engineering services outsourcing for global manufacturing

Digital manufacturing today runs on tightly integrated enterprise systems: enterprise resource planning (ERP) and product lifecycle management (PLM) for planning, computer-aided design (CAD) software for product design, and programmable CNC machines on the shop floor, all connected through 3D visualization, simulation, and analytics-based decision making. This integration is what lets manufacturers manage multiple global factories from one central location.

Standardized, repeatable engineering processes such as CAD migration, finite element analysis (FEA) meshing, and technical publishing are increasingly delivered through engineering services outsourcing. Infosys BPM combines deep domain expertise, a global delivery network, and a diverse engineering workforce, making it a preferred partner for engineering process outsourcing across the manufacturing value chain.

Infosys BPM with its knowledge and experience in the engineering domain, diverse workforce, and global presence, is the first choice for such collaborations.

Our engineering services outsourcing offerings

Infosys BPM's engineering process support services span the full engineering value chain, from CAD and PLM through technical publication and testing, delivered through a proven engineering process outsourcing model built for global manufacturing operations.

Core engineering process support services covering design data, change management, and product configuration:

  • CAD modeling and CAE meshing
  • Data migration and legacy conversions (2D to 3D)
  • Detailing and drafting
  • Change / release management
  • Product configuration management
  • Defining part attributes in PDM
  • BOM cost management and cost analytics
  • Engineering change documentation
  • Functional and software testing

Technical, regulatory, and safety documentation support for manufacturing plants and customer-facing teams — explore our technical publication services →

  • Creating technical, regulatory & safety content, illustrations, animations and diagrams in a specific format to publish manuals for use by manufacturing plant and customer support stakeholders
  • Authoring, Illustrating, Style sheet development, Quality review, Publishing, Digital data delivery, Version control & Platform support

PLM process support services covering production-level system administration and documentation, delivered as part of Infosys BPM's broader engineering services outsourcing model:

  • Production support activities - L1and L2, especially in PDM areas
  • Training material preparation / process documentation work
  • Data migration activities and system admin

Testing factory process support ensures engineering and product documentation stays validated and audit-ready throughout the development cycle:

  • UI and Functional Testing
  • Automated test execution and reporting
  • Documentation, Reports (daily, weekly as required)
  • Creation and Maintenance of support/user manuals

End-to-end specification and new product introduction (NPI) support, from BOM creation to engineering change management

  • Daily error log administration and coordination
  • Creating Bill of Material (EBOM/ MBOM), product specifications and master data for NPI
  • Engineering change management (Create ECO/ECN to raise change request, get it reviewed and approved, update affected data) transactions in PDM for new product launches and existing parts
  • Analyzing and resolving errors due to integration issues between PLM and ERP systems in a new product delivery process.
  • Administration (role assignment) of tasks in a new product delivery process
  • Perform transactions defined in workflow tasks worksheet to execute activities at different gates(Milestones) of new product development cycle(NPI)

Challenges and solutions - engineering services outsourcing

Engineering services outsourcing focuses specifically on core engineering workflows — product design data, PLM administration, technical documentation, and testing — rather than general IT infrastructure or software support, requiring providers with domain-specific engineering expertise.

Engineering process outsourcing for PLM typically includes production-level (L1/L2) support in PDM areas, data migration, system administration, and training material preparation, helping manufacturers keep PLM systems running smoothly without expanding in-house headcount.

Yes — engineering process support services extend to testing factory process support, including UI and functional testing, automated test execution and reporting, and maintenance of support and user manuals.

Manufacturers running multiple global plants benefit most, since engineering process outsourcing centralizes standardized, repeatable engineering tasks — freeing internal engineering teams to focus on core product design and innovation.

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