Sales & Fulfillment

Smarter and futuristic sales, commercial and supply chain powered by AI and digital excellence

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Point Of View

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AI-first Sales & Fulfillment

At Infosys BPM, we deliver tailored, best-in-class solutions that optimize end to end customer value chain. Our relentless focus is to help our customers drive growth, unlocking productivity and protect against business disruptions. Our AI-first approach, combined with decades of BPM expertise and advanced digital and AI capabilities, ensures seamless alignment of sales and supply chain strategies. Partner with us to radically transform your sales, commercial and supply chain operations for a future-ready, high-performance business operations.

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Key tenets of our AI-first S&F services

Deliver hyper-personalized experiences to drive growth

GenAI-powered interactions, real-time language neutralization, content personalization

Develop autonomous business processes that increase productivity

AI skill-based agent workflows, context-aware AI assistants, human + AI collaboration

Implement data-driven, sentient operations to improve revenue

AI-powered forecasting and risk management, predictive and proactive operations

Key Stats

6000+ Sales and supply chain professionals globally

50+ Global clients

100+ Key metrics tracked

$500 Mn Value delivered

Our integrated sales, commercial, and supply chain offerings

Sales Ops

Focuses on enhancing sales processes using AI technologies such as lead scoring, personalized upselling and cross-selling, predictive sales forecasting, and churn analytics. Key functionalities include suggesting the next best action, AI-driven quoting, and CRM task automation supported by a sales AI Assistant.

Customer Ops

Integrates AI into customer operations to deliver seamless experiences and personalized engagements through chatbots and other self-service tools. Key features include intent detection, workflow automation, and language neutralization, while customer 360 insights, sentiment analytics, and CLV analysis provide actionable data for improving customer satisfaction and loyalty.

Revenue Ops

Streamlines revenue management with dynamic pricing, automated billing, and personalized promotions. Incorporates revenue forecasting, dispute resolution, and fraud analytics, along with tools for leakage detection and recognition automation, to ensure efficiency and accuracy.

Planning Ops

Enhances planning operations with AI-powered demand sensing, dynamic forecasting, and multi-echelon inventory optimization. Capabilities include supplier collaboration, S&OP automation, and planning co-pilots, supported by AI/ML statistical models for risk prediction, suitability, and supply chain optimization.

Fulfillment Ops

Optimizes fulfillment processes with AI-powered virtual customer assistants, last-mile delivery automation, and real-time transportation management. Advanced capabilities such as dynamic route planning, predictive maintenance, and AI-driven logistics control ensure seamless tracking, documentation, and network optimization.

Service Ops

Improves service operations with AI solutions such as self-service platforms, sentiment analytics, and device diagnostics. Spare parts forecasting, ticket analysis, and predictive insights enable proactive issue resolution. AI-powered workflows and design recommendations optimize the service chain for greater reliability and customer satisfaction.

Why us?

At Infosys BPM, we combine the strengths of traditional BPM with the power of cutting-edge AI technologies to deliver meaningful results that create lasting business value for our clients.