3PL challenges and solutions: navigating the new normal

Business Process Management for 3PLs

The unique advantage of delivering technology solutions along with support services has helped us develop a core team with high-domain orientation. Close working relationships with different industry verticals ensure that we understand supply chain process priorities, your objectives, and the criticality within the entire chain. We utilize our robust process management capabilities to deliver supply chain process excellence to customers like you.

We have been a partner of choice for some of the top integrated logistics service providers (LSPs), shipping lines, freight forwarding, and multi-modal transportation operators. Fortune 100 enterprises, who are pioneers in achieving supply chain excellence, also leverage our service capabilities.

Focus Areas

We aim to create and deploy logistics management services that address a wide range of challenges in this space:

Tracking asset management and maintenance
Activity-based billing
Reduction in service delivery cost
Management of DSO
Management of information security
Adoption of technology
Consolidation of multi-company, multi-site operations
Provision of global visibility to customers
Concurrent support for differing business processes across industry verticals
Resource training and development

Range of Logistics Management Services

Operations and fulfillment support

Order entry
Order validation
Ocean, air, and road export/import documentation

Customer service

Helpdesk support
Customer quotes
Pre-advice notification
Shipment and event cargo tracking
Reverse logistics support

Sales and marketing support

Customer master data management
Sales reporting
Web content management
Campaign management
Survey and feedback analysis

Optimization and benchmarking

Optimized order allocation
Vehicle capacity optimization
Warehouse space optimization
Material flow optimization
External and internal benchmarking

Compliance management

Vehicle mass monitoring
Driver fatigue management
Infringement management and tracking
Subcon records management
Policy renewal tracking
Driver training record management

Procurement, finance, and accounting

Procurement management
Accounts payable
Accounts receivable
Disputes management
Reconciliation
Internal audits

Analytics and reporting

Business KPI dashboard (cost, service, compliance)
Service level agreement (SLA) tracking and reporting
MIS reporting
Customer specific reporting
Fuel analytics
Carbon footprint analysis

Business Outcomes

Our wide range of BPM services for 3PLs provide the following primary benefits:

Cost efficiency: Eliminate redundancies in operational processes and cut costs by reducing efforts spent on non-core activities
Process excellence: Streamline and harmonize process across service offerings and accelerate the transformation
Scalability and reach: Global service delivery model for supporting growth
Enhanced customer experience: Seamless customer service capability, ease of access, multiple touch points, and measurable and predictable quality
Visibility: Provide visibility into cost levers, and leverage detailed reporting and analytics to drive efficiency and savings
Flexibility: Build flexible processes and systems

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Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better

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