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What is Customer Service Outsourcing?
Customer service outsourcing is a strategic business requirement, in which an experienced outsourcing provider handles your customer interactions. Outsourcing providers like Infosys BPM have in-depth experience across all kinds of support requirements. Customer service outsourcing helps you access skilled 24x7 support technicians at much reduced cost, making it much more cost-effective than hiring in-house technicians.
The customer support industry is a continually evolving one. There is an increased demand for customer support channels, and it becomes crucial for enterprises to handle customer touch points across the entire lifecycle. Infosys BPM customer service outsourcing practice understands the client’s specific expectations and addresses them in a sustainable and comprehensive manner to ensure customer satisfaction.
Customer Service Outsourcing Insights
Why Choose Customer Services with Infosys BPM?
At Infosys BPM, our approach is centered on operationalizing digital capabilities that redefine the end-to-end customer experience with enhanced self-service, transparency, analytics and streamlined technologies. We offer end to end customer support solutions that deliver a single holistic omni-channel experience , enabling businesses to outsource customer service effectively.
We deliver on our promised customer service outsourcing benefits by:
- Focusing on different objectives – business vs. operational metrics, profits vs. cost savings, reduced need for service vs. better service to enhance customer satisfaction.
- Offering customer support solutions that provide continuous customized value
- Handling operations beyond service level agreements (SLAs) to outsource customer service efficiently.
- Building an intensive partnership with clients to ensure seamless customer support and sustained customer satisfaction.
Redefine end-to-end customer experience
Customer Service Outsourcing Success Stories
Bringing values to businesses through our products and services
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Our Customer Service Outsourcing Offerings
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