Point Of View
How Multilingual Call Center Outsourcing (Global Call Centers) Empower e-Commerce Expansion?
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What is Customer Service Outsourcing?
Customer service outsourcing is a strategic business requirement, in which an experienced outsourcing provider handles your customer interactions. Outsourcing providers like Infosys BPM have in-depth experience across all kinds of support requirements. Customer service outsourcing helps you access skilled 24x7 support technicians at much reduced cost, making it much more cost-effective than hiring in-house technicians.
The customer service industry is a continually evolving one. There is an increased demand for customer support channels, and it becomes crucial for enterprises to handle customer touch points across the entire lifecycle. Infosys BPM customer service practice understands the client’s specific expectations and addresses them in a sustainable and comprehensive manner.
Insights
Why Choose Customer Services with Infosys BPM?
At Infosys BPM, our approach is centered on operationalizing digital capabilities that redefine the end-to-end customer experience with enhanced self-service, transparency, analytics and streamlined technologies. We offer end to end customer support solutions that deliver a single holistic omni-channel experience.
We deliver on our promised outsourcing customer service benefits by:
- Focusing on different objectives – business vs. operational metrics, profits vs. cost savings, reduced need for service vs. better service
- Offering customer service solutions that provide continuous customized value
- Handling operations beyond service level agreements (SLAs)
- Building an intensive partnership with clients
Redefine end-to-end customer experience
Success Stories
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