Logistics BPM Services

Navigate Your Next

Logistics challenges can be unpredictable, and external factors beyond your control can impact your supply chain, increase costs, or result in poor customer experiences. Infosys BPM provides a comprehensive range of Logistics solutions tailored to your specific operations, growth goals, and in-house team's needs. Backed by an innovative technology & partner ecosystem, we focus on driving business outcomes while ensuring delivery excellence. Infosys BPM logistics business process outsourcing services several global clients from our 10+ global delivery centers, employing 1000+ logistics professionals.

BPM Services for Logistics

Why us?

Infosys BPM has been a partner of choice for some of the top integrated logistics service providers (LSPs), shipping lines, freight forwarding, and multi-modal transportation operators. We combine our deep industry knowledge, flexible operating model and technology enabled services to deliver tangible business outcomes for our clients.

Logistics BPM Services

  • Load Planning & Optimization
  • Shipment Modifications
  • Transport execution support

  • Freight Claims Processing
  • Freight Claims resolution
  • Claim Audit Management
  • Billing adjustments
  • Detention & demurrage calculation

  • Import/Export Documentation
  • HS Classification, FTA admin
  • Denied Party Screening
  • License Mgt, Consumption tracking
  • Duty Drawbacks monitoring

  • Routing efficiency
  • Lane & Vehicle Performance
  • Vehicle Type Utilization
  • Service Delivery Analysis
  • Carrier Rating, & evaluation
  • Carbon Tracking
  • Supply Chain Risk Monitoring

  • Carrier Contract Compliance
  • Chain of responsibility tracking
  • Compliance monitoring
  • Insurance processing

  • Stock Monitoring
  • Stock Reconciliation
  • Stock ROL tracking, movement planning and execution

  • Bid Management
  • RFx Management
  • Contract creation & update
  • Carrier onboarding

  • Lane Master
  • Route Master
  • Traffic Master
  • Supplier Master
  • Consignee Master


Enterprise Functions

Customer-Centric Approach: Delivering Exceptional Value

Some examples of benefits from our past engagements

~3-5% overall transport cost reduction

30-35% carbon reduction

20-25% improvement in CCFOT (customer case fill on time)

30-40% improved compliance – contract and statutory compliance



Leverage technology & domain expertise

Our Offerings

Infosys BPM applies Live Enterprise framework, digital technologies, and data-driven analytics to build brands and drive growth in the Logistics industry.

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Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better

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