Logistics BPO services for global enterprises and LSPs
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Infosys BPM logistics BPO services support global enterprises outsourcing their logistics operations and logistics service providers outsourcing their back-office, with end-to-end logistics process outsourcing across transport planning, freight claims, global trade, warehouse operations, analytics, and compliance management. Our integrated delivery model combines deep domain expertise, AI-led operational intelligence, and a global delivery footprint to support enterprises in retail, CPG, manufacturing, e-commerce, and pharmaceuticals, alongside 3PLs, shipping lines, freight forwarders, and multi-modal transportation operators.
Infosys BPM has been a partner of choice for top integrated logistics service providers (LSPs), shipping lines, freight forwarders, and multi-modal transportation operators, as well as global enterprises managing complex multi-region logistics operations. Our logistics BPO services are delivered through 10+ global delivery centers, employing 1000+ logistics professionals, with measurable client outcomes including 3-5% transport cost reduction, 30-35% carbon reduction, 20-25% improvement in CCFOT (customer case fill on time), and 30-40% improvement in contract and statutory compliance.
Why choose us to outsource your logistics?
Infosys BPM has been a partner of choice for some of the top integrated logistics service providers (LSPs), shipping lines, freight forwarding, and multi-modal transportation operators, alongside global enterprises in retail, CPG, manufacturing, e-commerce, and pharmaceuticals outsourcing their logistics operations. We combine our deep industry knowledge, flexible operating model, AI-led intelligent operations, and technology-enabled services to deliver tangible business outcomes for our clients.
Logistics outsourcing BPM services
- Load planning & optimization
- Shipment modifications
- Transport execution support from a reliable 3pl provider
- Freight claims processing
- Freight claims resolution to improve customer satisfaction
- Claim audit management with a focus on cost savings
- Billing adjustments
- Detention & demurrage calculation
- Import/export documentation
- HS classification, FTA admin for logistics operations
- Denied party screening
- License mgt, consumption tracking
- Duty drawbacks monitoring
- Routing efficiency
- Lane & vehicle performance
- Vehicle type utilization
- Service delivery analysis
- Carrier rating, & evaluation
- Carbon tracking
- Supply chain risk monitoring
- Carrier contract compliance
- Chain of responsibility tracking
- Compliance monitoring
- Insurance processing
- Stock monitoring
- Stock reconciliation
- Stock ROL tracking, movement planning and execution for better inventory management
- Bid management
- RFx management
- Contract creation & update
- Carrier onboarding
- Lane master
- Route master
- Traffic master
- Supplier master
- Consignee master
Enterprise functions
Finance & accounting
- Procure-to-pay
- Order-to-cash
- Record-to-report
- Enterprise reporting, analytics, and planning
- Tax support
- Industry specialized services
- Digital finance solutions
- Accounts payable on cloud (APOC)
Human resource
- Payroll outsourcing
- Recruitment outsourcing
- Learning services
- Benefits administration
Legal & compliance
- eDiscovery managed services
- Contract management and analysis
- Research solutions
- Next generation eDiscovery
Sourcing & procurement
- Category plans and execution
- Sourcing support & tail spend management
- Supplier relationship management
- Contract management administration
- Spend analytics
- Procurement strategy and consulting services
Sales & fulfillment
- Pre-sales
- Sales
- After sales
- Fulfillment
- Supply chain optimization
- Business process management for 3PLs
Customer care services
- Customer care services
- Service desk services
- Contact center consulting
- Support services
Customer-centric approach: Delivering exceptional value
Some examples of benefits from our past engagements
~3-5% overall transport cost reduction
30-35% carbon reduction
20-25% improvement in CCFOT (customer case fill on time)
30-40% improved compliance – contract and statutory compliance
Insights
Leverage technology & domain expertise
Logistics BPO services across the buyer landscape
Logistics BPO services serve two distinct enterprise buyer groups, each with different operational priorities and outsourcing rationales. Our integrated delivery model is designed to support both, with shared technology infrastructure, common service-level frameworks, and dedicated industry expertise per segment.
Logistics outsourcing for global enterprises and shippers
Global enterprises in retail, CPG, manufacturing, e-commerce, and pharmaceuticals outsource their logistics operations to consolidate freight management, customs documentation, warehouse support, billing operations, and analytics under a single provider. Infosys BPM logistics BPO services for enterprise shippers focus on cost reduction across multi-region operations, regulatory compliance for global trade (including evolving frameworks such as EU CSDDD, US DSCSA, and UK MHRA distribution rules), and operational visibility across supply chain partners. Our enterprise shipper clients typically achieve 3-5% transport cost reduction, 20-25% improvement in CCFOT, and 30-40% improvement in contract and statutory compliance through structured logistics outsourcing engagements.
Back-office outsourcing for logistics service providers and 3PLs
Integrated logistics service providers (LSPs), 3PLs, shipping lines, freight forwarders, and multi-modal transportation operators outsource their back-office to focus their internal teams on core operational service delivery. Infosys BPM logistics process outsourcing for LSPs covers freight claims processing and resolution, customs and global trade documentation, billing and claim audit management, master data management, carrier contract compliance, and analytics for routing and lane performance. Our LSP clients use logistics BPO services to lower operational overhead, scale support volumes without expanding internal headcount, and improve regulatory compliance across multi-jurisdiction operations.
Success stories
Bringing values to businesses through our products and services
Case Study
Case Study
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Our offerings
Infosys BPM applies Live Enterprise framework, digital technologies, and data-driven analytics to build brands and drive growth in the Logistics industry.
Challenges & solutions - logistics outsourcing services
Enterprises typically outsource logistics operations when they face one of three structural conditions: scaling logistics volume beyond what in-house teams can manage cost-effectively, expanding into new geographies or product categories that require specialized regulatory and compliance capability, or modernizing legacy logistics operations through AI, analytics, and process automation without large capital investment. Building or expanding in-house logistics teams remains the right choice when logistics is a core competitive differentiator, such as for direct-to-consumer brands competing on delivery speed. Infosys BPM logistics BPO services are designed for enterprises in the first three scenarios, complementing strategic logistics capabilities rather than replacing them.
LSPs evaluating back-office outsourcing partners should assess five operational dimensions: industry-specific process expertise (freight claims, customs documentation, billing operations vs. generic BPO capability), regulatory and compliance framework (multi-jurisdiction trade compliance, carrier contract compliance, evolving frameworks such as EU CSDDD), technology integration depth (TMS, WMS, and OMS platform interoperability), service-level discipline (CCFOT and on-time delivery measurement, SLA frameworks), and commercial model flexibility (transaction-based, headcount-based, or outcome-based engagements). The right partner is the one whose operational rigor matches the LSP's own service standards and whose technology stack integrates with the LSP's existing logistics platforms.
Logistics BPO services improve transport cost and carbon outcomes through four operational mechanisms: load planning and routing optimization (improving vehicle utilization and reducing empty miles), lane and carrier rate analytics (identifying cost-optimal carrier mixes and rate negotiation opportunities), shipment consolidation across customers and modes (reducing total trip count), and carbon tracking with sustainable carrier selection (preferring lower-emissions carriers and modes where feasible). Infosys BPM logistics BPO engagements typically deliver 3-5% transport cost reduction and 30-35% carbon reduction, achieved through these analytics-driven optimizations applied across client-specific transport networks.
Multi-jurisdiction logistics regulatory compliance requires three integrated capabilities: trade compliance expertise (import/export documentation, HS classification, FTA administration, denied party screening, duty drawbacks), carrier and contract compliance (carrier contract enforcement, chain of responsibility tracking, insurance processing), and statutory compliance (industry-specific frameworks such as US DSCSA for pharmaceuticals, EU CSDDD for supplier due diligence, UK MHRA distribution rules). Infosys BPM logistics BPO services integrate trade compliance, contract compliance, and statutory compliance into a unified governance framework, with our LSP and enterprise clients achieving 30-40% improvement in contract and statutory compliance through structured outsourcing engagements.
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