BPM for Communication Service Providers (CSPs)
Navigate Your Next
Communication services, including satellite and cellular, are essential for connecting people, businesses, and devices seamlessly. Infosys BPM helps advance the evolving communication services industry by offering innovative BPM solutions for network operators such as Communication as a Service (CaaS) and Communication Platform as a Service (CPaaS), empowering CSPs to drive digital transformation and operational excellence through automation.
CSPs provide a comprehensive array of telecommunications services , including voice and video calling, instant messaging, email, and collaboration tools, enhancing connectivity for users. We aim to supercharge the interconnected world by equipping communication service providers with advanced technological tools and insights to improve their efficiency and effectiveness, thereby helping grow their bottom line. Our BPM offerings include order & provisioning management, inventory & asset management, invoice processing, payment management, cost allocation, dispute management, vendor management, and reporting for internet service providers.
Insights
Why Choose Infosys BPM for Communication Service Providers (CSP)?
Our offerings for the Communication Services sector includes Order & Provisioning Management, Inventory & Asset Management, Invoice Processing & Payment Management, Cost Allocation & Dispute Management, Vendor Management, and Reporting & Support Services.
Invoice Processing & Payment Management
- Vendor invoice collection & uploading
Cost Allocation & Dispute Management
- Budgetary allocation and reports
- Cost recovery & financial chargeback allocation for network operators
Vendor Management
- Manage vendor and partner contracts lifecycle
- Wireless plan optimisation
- Circuit services optimisation
Reporting & Support Services
- End-user support functions
- Reporting & spend analytics
Order & Provisioning Management
- Order requests and approval
- Order placement & order management
- Order fulfillment
- Inventory inputs (web catalogue creation & maintenance)
- Order reports
Inventory & Asset Management
- Inventory reports
- Inventory database
Invoice Processing & Payment Management
- Vendor invoice collection & uploading
Cost Allocation & Dispute Management
- Budgetary allocation and reports
- Cost recovery & financial chargeback allocation
Vendor Management
- Manage vendor and partner contracts lifecycle
- Wireless plan optimisation
- Circuit services optimisation
Reporting & Support Services
- End-user support functions
- Reporting & spend analytics
Order & Provisioning Management
- Order requests and approval
- Order placement & order management
- Order fulfillment
- Inventory inputs (web catalogue creation & maintenance)
- Order reports
Inventory & Asset Management
- Inventory reports
- Inventory database
Invoice Processing & Payment Management
- Vendor invoice collection & uploading
Cost Allocation & Dispute Management
- Budgetary allocation and reports
- Cost recovery & financial chargeback allocation
We offer Mobile Device Management (MDM) services that include Asset Management, Provisioning Management, Policy & Security Management, Application & Document Management, Helpdesk Support, and Emergency Management for BYOD.
Seamlessly connect people, businesses, and devices
Success Stories
Bringing values to businesses through our products and services
Case Study
Case Study
Case Study
Case Study
Our Offerings
How we deliver business value to the Communication Service Providers
Rewards & Recognitions
Awards & Analyst Recognitions Won by Infosys BPM
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