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Communication Services

CTEMS

Dialling in Lower Bills

Sergio Jose, Senior Manager of Site Operations at a global animal healthcare provider, was struggling to contain the organisation’s rising YoY mobility spend due to a lack of sufficient process visibility, analytics, and asset tracking. This case details how Infosys BPM, a partner to the company, proactively stepped in with a comprehensive cloud and telecom expense management service to help Sergio identify 1000+ un-associated numbers and 130+ unused devices, releasing over $366K in annual savings.

Approach summary:

  • Delivered Cloud & Telecom Expense Management Services
  • Bundled solution with a next-generation digital partner platform
  • Conducted end-to-end mobile ecosystem management
  • Standardised data and established reporting system
  • Evaluated mobility services across geographies
  • Developed dynamic reports for strategic recommendations

Key Benefits:

28%
(over $366K annually) cost savings achieved
130+ devices identified with zero usage
90+ optimisation recommendations provided
2.7K+ service lines analysed in 3 months
1000+ unassociated numbers identified
Centralised asset inventories

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