Order entry for pre-paid and post-paid customer orders Regulatory verification and compliance validation Service assignment and activation Mobile content provisioning Service setup support Service upgrade, change or cease provisioning

Customer technical support Trouble ticketing support Testing and troubleshooting Network fault and performance monitoring for voice and non-voice services Traffic monitoring Alarm management

Management of billing systems, helping clients with converged billing Revenue reconciliation Analysis and closure of third party revenue sharing for value-added services Billing support desk Analysis of revenue leakage Connection fraud management