Our Holistic BPM Services for Wireless

Wireless service providers face challenges in several areas: network reliability, spectrum management, infrastructure scalability, and meeting increasing consumer demands for seamless connectivity. At Infosys BPM, we have specialized solutions for wireless communication service providers. With a deep understanding of the wireless landscape, we aim to address the industry's unique challenges. Our offerings include end-to-end customer experience management, network planning and optimization, revenue assurance, device lifecycle management, and digital transformation solutions. By leveraging our expertise and innovative technologies, we empower wireless service providers to enhance operational efficiency, deliver superior customer experiences, and capitalize on emerging trends in the dynamic wireless market.

  • Order entry for pre-paid and post-paid customer orders
  • Regulatory verification and compliance validation
  • Service assignment and activation
  • Mobile content provisioning
  • Service setup support
  • Service upgrade, change or cease provisioning

  • Customer technical support
  • Trouble ticketing support
  • Testing and troubleshooting
  • Network fault and performance monitoring for voice and non-voice services
  • Traffic monitoring
  • Alarm management

Our experience in providing services to Communication Service Providers globally enables us to provide Local Number Portability

Ensure timely product recovery

  • Management of billing systems, helping clients with converged billing
  • Revenue reconciliation
  • Analysis and closure of third party revenue sharing for value-added services
  • Billing support desk
  • Analysis of revenue leakage
  • Connection fraud management

  • Churn management
  • Loyalty programs’ analysis
  • Customer profitability analysis
  • CDR and UDR analytics
  • Suspense management

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