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Global Capability Centers for scalable business growth

Infosys empowers enterprises to design, build, and transform future-ready global capability centers (GCCs) through proven, ready-to-deploy, end-to-end frameworks and GCC advisory services that span strategy, operating model, and location choices across emerging GCC hubs worldwide.
We provide our clients the flexibility to choose from various offerings across four key areas of GCC support:

  • Assess and design
  • Setup and build
  • Scale
  • Transform

With AI-powered blueprints, agentic AI accelerators, and a growing global talent base, Infosys helps create resilient GCCs that drive value while keeping GCC compliance and risk considerations central to design and operations. We are recognized as a GCC domain leader by major analyst studies, such as ISG Provider Lens™ Global Capability Center (GCC) Services 2025.

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Key highlights

Global leader in technology
Five flexible operating models
End-to-end GCC lifecycle support
Trusted equally by Fortune 500 and small & medium businesses
Strategic GCC advisory (assessment & design to scale & transformation)

Four strategic pillars: end-to-end services for GCCs

At Infosys, we bring deep expertise and a proven frameworks to help global enterprises build, scale, and transform their global capability centers (GCCs) through integrated GCC advisory services, delivery capabilities, and governance models. Our end-to-end GCC services are structured across four strategic pillars:

These pillars cover strategy and GCC compliance, location and operating model decisions, and ongoing optimisation across both established and emerging GCC hubs worldwide.

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Our flexible GCC engagement models

Build-operate-transform-transfer (BOTT)

Joint venture (JV)

Assisted GCC build

Hybrid (GCC + offshore development center)

Build-operate-acquire (BOA)



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Insights

Point Of View

How GCC hiring works and the talent strategies behind a successful setup
Point Of View
Rethinking GCCs: from cost centres to innovation hubs in the digital era

Rethinking GCCs: from cost centres to innovation hubs in the digital era

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Blog

Life sciences GCCs: India’s strategic hub for innovation-driven global capability centres

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Blog

GCC business continuity: building resilient global capability centres for the next-normal

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Point of view

GCCs 2.0: adapting to AI, automation, and the future of work

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Blog

The three precepts of digital transformation: how to get on the bandwagon, and leverage it for unprecedented success

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Blog

Specialised GCC models: unlocking strategic value beyond traditional capability centres

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Major client successes

  • Established a GCC for a leading payments firm via the assisted build model
  • Hired 1,000 professionals to establish a strong talent base
  • Deployed 50+ training modules to accelerate workforce readiness
  • Co-created AI-led GCC via Joint Venture model
  • Onboarded 600+ employees to build strong capability
  • Delivered 20+ AI proofs of concept, driving innovation
  • Leveraged the BOTT model for strategic transformation
  • Automated processes to enhance efficiency
  • Streamlined order-to-cash operations for improved performance
  • Implemented hybrid model combining GCC and offshore development center
  • Enabled seamless team integration across locations
  • Achieved scalable staffing to meet dynamic business needs
  • Leveraged BOTT model for strategic transformation
  • Established automation center of excellence to drive innovation
  • Supported IT migration for seamless operations

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