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overview

Infosys empowers enterprises to design, build, and transform future-ready global capability centers (GCCs) through proven, ready-to-deploy, end-to-end frameworks. We provide our clients the flexibility to choose from various offerings across four key areas of GCC support:

  • Assess and design
  • Setup and build
  • Scale
  • Transform

With AI-first blueprints, agentic AI accelerators, and a growing global talent base, Infosys helps create resilient GCCs that drive value. We are recognized as a GCC domain leader by major analyst studies, such as ISG Provider Lens™ Global Capability Center (GCC) Services 2025.

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key highlights

Global leader in technology
Five flexible operating models
End-to-end GCC lifecycle support
Trusted equally by Fortune 500 and small & medium businesses

four strategic pillars: end-to-end services for GCCs

At Infosys, we bring deep expertise and a proven frameworks to help global enterprises build, scale, and transform their global capability centers (GCCs). Our end-to-end GCC services are structured across four strategic pillars:

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our flexible GCC engagement models

Build-operate-transform-transfer (BOTT)

Joint venture (JV)

Assisted GCC build

Hybrid (GCC + offshore development center)

Build-operate-acquire (BOA)



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major client successes

  • Established a GCC for a leading payments firm via the assisted build model
  • Hired 1,000 professionals to establish a strong talent base
  • Deployed 50+ training modules to accelerate workforce readiness
  • Co-created AI-led GCC via Joint Venture model
  • Onboarded 600+ employees to build strong capability
  • Delivered 20+ AI proofs of concept, driving innovation
  • Leveraged the BOTT model for strategic transformation
  • Automated processes to enhance efficiency
  • Streamlined order-to-cash operations for improved performance
  • Implemented hybrid model combining GCC and offshore development center
  • Enabled seamless team integration across locations
  • Achieved scalable staffing to meet dynamic business needs
  • Leveraged BOTT model for strategic transformation
  • Established automation center of excellence to drive innovation
  • Supported IT migration for seamless operations

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