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Global capability centers for scalable business growth

Infosys empowers enterprises to design, build, and transform future-ready global capability centers (GCCs) through proven, ready-to-deploy, end-to-end frameworks and GCC advisory services that span strategy, operating model, and location choices across emerging GCC hubs worldwide.

Our GCC outsourcing model gives clients the flexibility to choose from various offerings across four key areas:

  • Assess and design
  • Setup and build
  • Scale
  • Transform

With AI-powered blueprints, agentic AI accelerators, and a growing global talent base, Infosys drives GCC transformation that create resilient GCCs that drive value while keeping GCC compliance and risk considerations central to design and operations. We are recognized as a GCC domain leader by major analyst studies, such as ISG Provider Lens™ Global Capability Center (GCC) Services 2025.

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Maximizing enterprise ROI with our core GCC offerings

Global leader in technology
Five flexible operating models spanning GCC and shared service center outsourcing
End-to-end GCC lifecycle support
Trusted equally by Fortune 500 and small & medium businesses
Strategic GCC advisory (assessment & design to scale & transformation)

The four strategic pillars of our end-to-end GCC services

At Infosys, we bring deep expertise and a proven frameworks to help global enterprises build, scale, and transform their global capability centers (GCCs) through integrated GCC advisory services, delivery capabilities, and governance models. Our end-to-end GCC services are structured across four strategic pillars:

These pillars drive GCC digital transformation - covering strategy and GCC compliance, location and operating model decisions, and ongoing optimisation across both established and emerging GCC hubs worldwide.

Diagram of our four-step GCC services framework: Assess and design, Setup and build, Scale, and Transform, optimizing global capability centres.
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Flexible engagement models to scale your GCC offerings

Build-operate-transform-transfer (BOTT)

Joint venture (JV)

Assisted GCC build

Hybrid (GCC + offshore development center)

Build-operate-acquire (BOA)



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Insights

Point Of View

The future of global capability centres: how cloud and AI are transforming enterprise operations
Point Of View
How GCC hiring works and the talent strategies behind a successful setup

How GCC hiring works and the talent strategies behind a successful setup

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Blog

Reimagining business continuity for global enterprise services in the face of geopolitical volatility

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Blog

The role of GCCs in digital transformation and emerging technologies

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Point of view

Rethinking GCCs: from cost centres to innovation hubs in the digital era

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Blog

The capability advantage - a blueprint for seamless GCC culture integration

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Blog

What is a global capability centre? a complete overview

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Major client successes

  • Established a GCC for a leading payments firm via the assisted build model
  • Hired 1,000 professionals to establish a strong talent base
  • Deployed 50+ training modules to accelerate workforce readiness
  • Co-created AI-led GCC via Joint Venture model
  • Onboarded 600+ employees to build strong capability
  • Delivered 20+ AI proofs of concept, driving innovation
  • Leveraged the BOTT model for strategic transformation
  • Automated processes to enhance efficiency
  • Streamlined order-to-cash operations for improved performance
  • Implemented hybrid model combining GCC and offshore development center (ODC) services
  • Enabled seamless team integration across locations
  • Achieved scalable staffing to meet dynamic business needs
  • Leveraged BOTT model for strategic transformation
  • Established automation center of excellence to drive innovation
  • Supported IT migration for seamless operations

Challenges and solutions for global capability centers

Unlike traditional BPO models, utilizing our dedicated GCC services ensures your enterprise retains absolute ownership of its intellectual property, data, and proprietary processes. Our comprehensive GCC offerings are legally and structurally designed to give you complete operational control while acting as a secure, seamless extension of your US headquarters.

Our adaptable gcc services support multiple deployment frameworks, including Build-Operate-Transfer (BOT), Joint Ventures, and fully managed hybrid models. We strategically tailor these gcc offerings to align perfectly with your enterprise's specific risk profile, capital expenditure limits, and long-term scalability goals.

Leveraging our pre-configured operational blueprints and AI accelerators, we deploy our GCC services to rapidly establish your new center, often within a few months. Our end-to-end GCC offerings streamline critical bottleneck phases from real estate procurement to initial talent onboarding drastically reducing your time-to-market.

Our premium GCC offerings integrate hyper-localized employer branding and specialized talent incubation strategies to attract top-tier professionals in highly competitive global hubs. By embedding continuous upskilling and strong cultural alignment into our GCC services, we help you build a resilient workforce with significantly lower attrition rates.

Yes, a core strategic pillar of our GCC services is the transformation of mature, transactional cost-centres into high-value centres of Excellence (CoEs). By integrating agentic AI, automation, and advanced analytics, our targeted GCC offerings elevate your global operations to drive strategic business orchestration and measurable bottom-line growth.

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