Infosys Recognized as a Leader in ISG Provider Lens™ Global Capability Center (GCC) Services 2025 Study
ISG has recognized Infosys as a Leader, Global in the Global Capability Center (GCC) Services 2025 report in two quadrants for services:
- GCC Design and Setup – The quadrant in which ISG assesses service providers that support enterprises in building and setting up GCCs.
- GCC Optimization and Enhancement – The quadrant in which ISG assesses service providers that support GCC optimization and enhancement.
The report evaluated 46 service providers for GCC Design and Setup and 46 service providers for GCC Optimization and Enhancement focal areas respectively, focusing on the growing service provider ecosystem that helps establish and enhance GCCs.
Key highlights from the report include
GCC Design and Setup
End-to-end GCC incubation services: Infosys offers a structured approach to GCC incubation, providing flexible engagement models such as BOT and hybrid captives. The company’s extensive experience in transitioning from setup to steady-state operations ensures that organizations benefit from effective governance, talent management and process excellence. This phased approach minimizes operational risks and ensures seamless integration with enterprise business objectives.
Technology-driven infrastructure enablement: Infosys ensures that GCCs are built on a secure, scalable and digitally enabled foundation. From cloud infrastructure and cybersecurity frameworks to AI-driven automation and enterprise IT integration, Infosys enables a seamless digital-first approach. The company’s expertise in setting up hybrid work models, leveraging digital workspaces and implementing modern cybersecurity solutions helps organizations future-proof their GCC operations.
Integrated partner ecosystem for seamless setup: Infosys’ well-established partner ecosystem, including regulatory advisors, real estate consultants and technology enablers, ensures a frictionless setup. With a proven track record in compliance structuring and operational readiness, Infosys accelerates time to value for enterprises looking to establish GCCs efficiently.
GCC Optimization and Enhancement
Continuous process transformation and intelligent automation: Infosys’ automation-first approach, powered by AI, analytics and RPA, optimizes GCC operations. By identifying inefficiencies and deploying automation across finance, HR, and procurement functions, Infosys enables organizations to boost productivity, reduce costs and drive business value. The Infosys Cobalt cloud suite and AI-driven analytics further accelerate process excellence and intelligent decision-making.
Strategic workforce development and digital upskilling: Infosys prioritizes talent transformation through its learning frameworks and digital academies. Utilizing Infosys Wingspan, an AI-powered learning platform, the company ensures continuous upskilling in digital technologies, domain expertise and leadership development. By creating domain-specific CoEs, Infosys strengthens workforce capabilities to help enterprises stay competitive.
Industry-specific benchmarking and best practices: Infosys leverages its industry knowledge and benchmarking to enhance GCC operations. The company provides enterprises with industry-best practices, performance benchmarks and digital transformation road maps through Infosys Knowledge Institute and its extensive research database. By implementing proven methodologies, Infosys helps GCCs achieve operational excellence and deliver sustained business impact.
With regard to the GCC Design and Setup, “Infosys helps organizations establish GCCs with a strong focus on scalability, compliance and digital integration, ensuring a smooth and efficient setup process,” observes Gaurang Pagdi, Lead Analyst at ISG and Lead Author of this report. Regarding Optimization and Enhancement, Gaurang further says that “Infosys empowers enterprises to maximize GCC performance through AI-driven automation, workforce transformation and operational resilience, ensuring sustained efficiency and continuous business value.”
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