Infosys Healthcare BPO Services
Navigate Your Next
At Infosys BPM, we combine our strong domain expertise, flexible operating model, and integrated IT-BPM solutions to address the changing dynamics of the healthcare industry through our healthcare BPO capabilities. Our healthcare BPO services are designed to transform operating models, improve business performance, and standardize processes with reduced costs for healthcare providers and organizations.
Healthcare BPO Insights
Why Choose Our Healthcare BPO?
We offercomprehensive end-to-end healthcare BPO services for the Healthcare sector, encompassing benefits administration, Member Management, Claims Administration, Provider Management, Analytics, and care management and clinical services . We process approximately 6 million claims annually and service over 15,000 healthcare providers through our data management services
End-to-End Healthcare Offerings
30+ million Health plan membership
6 million Claims processed annually
15,000+ Providers serviced through data management
50,000+ Groups benefit coded, including plan setup across groups
Benefit Administration
- Plan setup/case install
- Benefit coding
- Benefit testing
- Contract drafting
- Pre-underwriting support
Member Management
- New membership renewal & termination
- Member contact center
- Premium billing and reconciliation
- Agent/broker management
Claims Administration
- Mail room services
- Claims data entry
- Claims adjudication
- Re-pricing/adjustments
- Claims audit
- Appeals/issue resolution
- Overpayment Identification
- Payment integrity
- COB adjustment
- Complaint, grievance & redressal
Provider Management
- Provider credentialing
- Provider data management
- Provider contact center
Digital Services
Digital content
- Content authoring & publishing
- eLearning
- Content curation
Digital marketing
- Multi-channel campaign management
- EKG interpretation from wearables
- Digital analytics
Analytics
- Retro & prospective FWA analytics framework.
- Analytics + AI framework
- Infosys Genome Analytics solution
- Platform-agnostic tableau dashboards
Care Management & Clinical Services
- HEDIS reporting
- Medical necessity reviews
- Member satisfaction surveys
- Utilization management
- Case management
- Disease management
- Pharmacy intake
Standardise processes to reduce costs
Success Stories
Bringing values to businesses through our products and services
Our Healthcare BPO Services Offerings
Discover Solutions, Services and offerings for Healthcare
BPM specific offerings
- Claims management
- Provider / network management
- Member management
- Plan / benefit management
- Care management
- Medical management
- Business analytics
Point solutions
- Claims OEMS
- Assist Edge
- Benefit testing
- Infosys iTransform
- HWAK Eye
- iBeat
- iEDPA (Data privacy suite)
- TeSteward
- AcceleraTest
Request for services
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