Enterprise Robotic Process Automation (RPA) Services
Building your next-gen digital workforce
Efficiency and productivity like never before, through our automation solutions. Savings you couldn't imagine in the past, thanks to our RPA BPM bot implementations that streamline financial services. Unprecedented agility by eliminating effort and streamlining workflows. And processes that have their own intelligence. This is the future of BPM, and it's already here with Infosys BPM Robotic Process Automation (RPA) solutions that optimize operational efficiency.
Thought leadership & intelligent automation insights
Why partner with industry-leading RPA service providers?
Across industries and functions, business processes management services involve a wide variety of rule-based and knowledge-based work, including the application of machine learning techniques. A large part of this can now be automated by integrating robotic process automation BPM technology - enabling straight through, touchless processes and the remaining value-added work done using deep domain capabilities. The result is a near zero-touch process, ensuring innovative service design, improving efficiency, amplifying business value, and enhancing customer experience through streamlined workflows.
We reimagine business process management with intelligent process automation – a blend of RPA and artificial intelligence – to deliver an innovative business process service stack, built using thousands of hours of learning and testing, and shaped to perfection in varied and complex client environments. And our clients are already seeing impressive results – from thousands of person-hours saved every day to exponential productivity benefits, and million-dollar savings. If you're looking to experience these outcomes and more, it's time to achieve process perfection through Infosys BPM RPA solutions.
Infosys BPM robotic process automation
We follow a platform and technology agnostic approach to automation that focuses on ensuring metrics improvement, savings, and ROI. We work with our clients to provide the following services:
1. Advisory Services
- - Process and Platform Assessments
- - Business Case Preparation
- - Process Validations and Triage Services
- - SoP Creation
- - Automation Requirement Capture
2. Pilot and PoCs
- - Proof of Concept Creation
- - Rapid Prototyping
- - RPA Pilot
- - RPA Roadmap Creation
- - Automation CoE Setup
3. RPA Delivery
- - Automation Scripting
- - Robot Training
- - Testing
- - Deployment
- - Enhancements
- - Project Management
4. Bot Support
- - Level – 1 Support
- - Level – 2 Support
- - Bot Maintenance, Monitoring, Health Check, and Release Management
Supported by over 1000 RPA consultants and developers, our technology capability extends across our proprietary platform AssistEdge as well as leading third-party tools and platforms.
- Third-party platforms: We have implemented leading third-party platforms, including Automation Anywhere, Blue Prism, Ui Path and WorkFusion for our clients.
- AssistEdge: Our award-winning, proprietary, multi-functional RPA platform, implemented for over 150 clients worldwide.
With RPA Service Providers, you're armed with process control at three levels:
- Monitoring performance of an individual robot
- Monitoring performance at the process level (e.g., AHT, time taken for each task) to identify use cases for improvement.
- Control tower capabilities for RPA-enabled process management, including remote start and stop for an individual robot to scale automation
The automation and control capabilities put together offer a compelling value proposition.
Our People–Process–Technology Framework
To successfully scale an RPA program, experience and value must be combined across the process and technology domain towers under a unified framework.
-
People: Effective people handling via planned change management and resource allocations:
- Domain experts
- Lean / Six Sigma experts
- Business Analysts
- Experienced Developers
-
Process: Visibility into process standardization, transformation projects (in-flight and new), KPIs, and process business criticality factors:
- Harmonization
- Standardization
- Understanding process KPIs
- Process compliance and controls
- Rule-based repetitive tasks assessment
-
Technology: Understanding the RPA platform, client technology landscape, and in-flight projects for effective tools / applications mix and RPA implementation:
- Technology landscape – bespoke vs. centralized systems
- Number of systems touched to complete the process
- Inflight projects
- RPA tools know how
Integrate RPA to enhance customer experience
Success stories
Bringing values to businesses through our products and services
Case Study
Case Study
Case Study
Rewards & recognitions
Awards & analyst recognitions won by Infosys BPM
Challenges and solutions for RPA services
Our RPA services deliver value far beyond simple task automation. By deploying an intelligent digital workforce, we help enterprises achieve near-touchless process execution, significant reductions in operational costs, and improved process accuracy. Partnering with experienced RPA service providers ensures your automation strategy is aligned with your broader digital transformation goals, enabling your human talent to focus on high-value, strategic initiatives rather than repetitive administrative work.
While traditional IT automation often requires deep-level system code changes or API development, our RPA services leverage a non-invasive, platform-agnostic approach. This allows our robots to interact with your existing enterprise software, legacy systems, and user interfaces just as a human worker would. This method accelerates time-to-value, reduces the risk of disrupting existing infrastructure, and provides the flexibility to scale automation rapidly across diverse business functions.
Security and regulatory compliance are foundational to our RPA services delivery model. We integrate robust governance frameworks, role-based access controls, and detailed audit trails directly into our automation workflows. As established RPA service providers, we understand the stringent requirements of enterprise environments. Our bots are configured to strictly adhere to corporate policies and industry regulations, reducing human touchpoints with sensitive data and mitigating risks associated with manual errors.
Scaling is the most critical hurdle in enterprise automation, which is why our RPA services emphasize a structured "People–Process–Technology" framework. We move beyond isolated Proof of Concepts (PoCs) by establishing an Automation Centre of Excellence (CoE) tailored to your organization. This includes standardized process discovery, rigorous change management for your workforce, and continuous bot monitoring ensuring that your automation initiatives are repeatable, measurable, and sustainable as your business grows.
Intelligent automation is the next evolution of our RPA services. We augment standard Robotic Process Automation with cognitive technologies, including artificial intelligence, machine learning, and Intelligent Document Processing (IDP). This allows our automation solutions to handle unstructured data, make nuanced decisions, and manage complex, end-to-end business processes that standard rules-based bots cannot. By choosing expert RPA service providers, you gain access to this integrated "automation stack," which is essential for achieving true enterprise-wide hyper automation.
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
All the fields marked with * are required
