Empowering the automation journey with ‘intelligence’
Nathan Howard, Operations Director at a leading US-based investment management firm, knew his organization needed a technological shift, by implementing automation – to remain competitive in the market. In due course, the firm struck a mega deal with Infosys BPM to modernize their application suites and introduce leaner operations. Read this case study to know how Infosys BPM introduced the concept of ‘digital worker’ to help Nathan save over 127k hours of manual effort and improve average handling time (AHT) by ~40%, while optimizing costs to the tune of $1.5 Mn.
