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Engineering services

  • Material specification management through PLM tools
  • Technical authoring & publication
  • 3D modelling support, should costing
  • Business process reengineering
  • DFM (design for manufacturing) analysis
  • Compliance and regulations
  • Training and skill development
  • New product development
  • First article inspection
  • Engineering specification management

Purchasing

  • Supply demand/material forecasting
  • Plant maintenance & repair (IoT)
  • Direct & indirect sourcing
  • Catalogue & contract management
  • Vendor management, MDM
  • Helpdesk
  • Supplier performance monitoring
  • Category management
  • Spend analysis

Supply chain

  • Warehousing & inventory management
  • Trade compliance (EXIM)
  • Logistics management
  • QMS (quality management system) documentation support

Manufacturing/IS

  • Production planning support and scheduling
  • Work order management
  • Manufacturing report
  • Training and skill development
  • PPAP (production part approval process)/APQP(advanced product quality planning)
  • Plant maintenance & repair (IoT)
  • Specification management – EBOM/MBOM
  • Quality management - FAI (first article inspection)
  • Product data management

Sales & Marketing

  • Order entry and fulfillment
  • Order invoicing
  • Dealer management and customer data
  • Reverse logistics
  • Campaign management
  • Market research and promotion activities
  • Pricing strategy
  • Incentive management
  • Customer satisfaction survey
  • Seasonal promotions

Aftersales

  • Warranty claims management
  • Recall management
  • Field services
  • Parts planning and scheduling
  • Support helpdesk for customer/hotline support
  • Technical support
  • Extended warranty/AMC
  • Roadside assistance
  • Loyalty program planning
  • Service staff training and support

  • Sourcing & supplier assessment
  • Carbon accounting
  • Supply chain design (decarbonization)
  • Environmental product declaration (EPD)

  • Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL)
  • Record to Report (R2R)
  • Travel & expenses
  • Tax support
  • Financial Planning & Analysis (FP&A)
  • Payroll & benefits administration
  • Workforce administration
  • Interview & recruitment administration
  • Content design & development
  • Learning administration
  • Contract lifecycle management
  • eDiscovery & legal document review
  • Information repository management
  • Regulatory compliance
  • Legal consulting & advisory
  • Robotic process automation
  • Advanced AI-based predictions
  • Digital command console for visibility
  • Point solutions like AP on cloud, smart OM platform, forecasting workbench
  • E-commerce strategy
  • Fleet management
  • Online marketing and SEO
  • Contact center
  • Service desk
  • User administration support
  • Mobile device support
  • Network, messaging & remote desktop support
  • Digital copy creation
  • Documentation and storage
  • Sorting and standardization
  • Review and reporting


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