Manufacturing industry BPM services
As the manufacturing industry witnesses the widespread adoption of digitalization and the Industry 5.0 roadmap, there is a need for a new-age shared services operating model to support sustainable operations. This new operating model envisages people working closely with machine intelligence.
At Infosys BPM, we are committed to leveraging cutting-edge technology and advanced analytics to raise the effectiveness of your operations, and our digitally-empowered services are designed to improve KPIs.
We help manufacturers accelerate manufacturing process improvement by combining domain-led BPM with analytics and automation - strengthening manufacturing operations management across plants, shared services, and global business services.
Our manufacturing outsourcing services are built to standardize and modernize manufacturing process management, so teams can focus on core engineering and production outcomes.
What we enable
- Manufacturing process analysis to identify KPI leakages, cycle-time delays, and cost-to-serve drivers.
- Better manufacturing process planning and governance - so planning, execution, and control stay aligned across functions.
- Manufacturing process automation using digital workflows and insights to reduce manual effort and improve compliance and throughput.
Key customer successes
100%
Digitization of Repair & Overhaul contracts
For American multinational conglomerate (aerospace) $37 Mn Inventory
For one of the world’s largest aluminium manufacturers
Inventory
rebalancing
For one of the world’s largest aluminium manufacturers $52 Mn Inventory
For a major Australian mining company
Inventory
reduction
For a major Australian mining company
88.8%
Reduction in warranty debit process cycle time
For a global manufacturer
BPM Manufacturing Solutions - Empowering Industry 5.0 Transformation
At Infosys BPM, we’re passionate about driving innovation in the manufacturing sector. Our cutting-edge solutions are designed to enhance efficiency, optimize processes, and propel your business into the future.
Why us
Manufacturing solutions augmented by AI
AI drives significant improvements in manufacturing by enhancing efficiency, accuracy, and productivity, enabling smarter operations and faster, more reliable outcomes across processes.
Our manufacturing value chain
Engineering services
- Material specification management through PLM tools
- Technical authoring & publication
- 3D modelling support, should costing
- Business process reengineering
- DFM (design for manufacturing) analysis
- Compliance and regulations
- Training and skill development
- New product development
- First article inspection
- Engineering specification management
Purchasing
- Supply demand/material forecasting
- Plant maintenance & repair (IoT)
- Direct & indirect sourcing
- Catalogue & contract management
- Vendor management, MDM
- Helpdesk
- Supplier performance monitoring
- Category management
- Spend analysis
Supply chain
- Warehousing & inventory management
- Trade compliance (EXIM)
- Logistics management
- QMS (quality management system) documentation support
Manufacturing/IS
- Production planning support and scheduling
- Work order management
- Manufacturing report
- Training and skill development
- PPAP (production part approval process)/APQP(advanced product quality planning)
- Plant maintenance & repair (IoT)
- Specification management – EBOM/MBOM
- Quality management - FAI (first article inspection)
- Product data management
Sales & Marketing
- Order entry and fulfillment
- Order invoicing
- Dealer management and customer data
- Reverse logistics
- Campaign management
- Market research and promotion activities
- Pricing strategy
- Incentive management
- Customer satisfaction survey
- Seasonal promotions
Aftersales
- Warranty claims management
- Recall management
- Field services
- Parts planning and scheduling
- Support helpdesk for customer/hotline support
- Technical support
- Extended warranty/AMC
- Roadside assistance
- Loyalty program planning
- Service staff training and support
AI intervention in manufacturing
AI innovations within our solutions help transform manufacturing operations. These solutions give rise to tremendous advantages such as:
- 15% improvement in asset reliability
- 20% increase in asset life
- 70-85% reduction in inspection time
- 50% faster audits with more than 90% accuracy
- Up to 40% automation-led FTE productivity
Our AI-led solutions
AI-led document creation
AI language neutralization for document translation• AI-enabled document review, extraction and update
• AI-led technical publication authoring and quality adherence validation
- AI/ML-led visual quality inspection
- AI agent-led supplier quality audits
- Intelligent document review and validation for supplier quality with AI-driven insights
- AI/ML-led predictive maintenance insights
- AI-powered virtual assistant for maintenance technicians
- Gen AI-based document Creation
- AI language neutralization for document translation with support for 160+ languages
Harness the power of agentic and gen AI architecture to enable effortless creation, editing, and collaboration on diverse content types such as SOPs, check lists, regulatory and compliance reports, technical writing and more, in multiple languages.
Key solution features include:
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This solution helps clients overcome language barriers at scale by enabling accurate, real-time translation across digital channels, documents, and live conversations—without changing existing customer or agent workflows.
Key benefits offered:- Omni-channel multilingual support: Real-time translation for text, live chat, emails, and documents across web, portals, and contact center platforms.
- Broad language coverage: Support for 160+ languages and 40+ speech accents, enabling truly global customer and partner interactions.
- Document & email translation: AI translates native, scanned, and handwritten documents to accelerate processing and reduce manual effort.
- Live chat neutralization: Enables seamless, real-time conversations between agents and customers speaking different languages.
- Improved customer experience: Increases CSAT by 15–30 points and reduces customer wait times by up to 30%.
- Lower operational costs: Reduces translation and support costs by 30–40% through automation and AI-driven workflows.
- Secure and compliant: Supports on-prem or cloud deployment with GDPR and DPA compliance.
- Rapid implementation & customization: Out-of-the-box connectors and customizable domain-specific models tailored to client industries.
Enterprise offerings
ESG
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Finance
HR
Legal
Digital
Customer Experience
Digitization
- Sourcing & supplier assessment
- Carbon accounting
- Supply chain design (decarbonization)
- Environmental product declaration (EPD)
- Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL)
- Record to Report (R2R)
- Travel & expenses
- Tax support
- Financial Planning & Analysis (FP&A)
- Payroll & benefits administration
- Workforce administration
- Interview & recruitment administration
- Content design & development
- Learning administration
- Contract lifecycle management
- eDiscovery & legal document review
- Information repository management
- Regulatory compliance
- Legal consulting & advisory
- Robotic process automation
- Advanced AI-based predictions
- Digital command console for visibility
- Point solutions like AP on cloud, smart OM platform, forecasting workbench
- E-commerce strategy
- Fleet management
- Online marketing and SEO
- Contact center
- Service desk
- User administration support
- Mobile device support
- Network, messaging & remote desktop support
- Digital copy creation
- Documentation and storage
- Sorting and standardization
- Review and reporting
Look beyond standard operating models
Manufacturing – Industrial core and enterprise solutions
Insights
Success Stories
Bringing values to businesses through our products and services
Case Study
Our offerings
How we deliver business value to the Manufacturing Industry
Rewards & Recognitions
Awards & analyst recognitions won by Infosys BPM
Challenges and Solutions
Automation is prioritized where manufacturing data management and process controls are strongest—so cycle time, compliance, and reporting improve without creating exceptions that teams can’t sustain.
The model uses a phased transition with clear governance, SLAs, and control checkpoints so leaders get predictable performance uplift while protecting continuity across plants and shared services.
Programs begin with manufacturing process analysis tied to KPI baselines, then move to standardized playbooks and continuous monitoring so improvements remain durable after stabilization.
By tightening execution signals, exception handling, and performance insights, planning teams get more reliable inputs for capacity and materials decisions—without forcing a redesign of core systems.
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.
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