Some of the major challenges our clients faced
- Limited transformation exposure and capability
- Insufficient service improvements
- Inconsistent service quality
- Lack of transparency throughout processes
- Inability to adapt to changing economic environments
Our Solutions to mitigate our clients challenges
Lead customer centric transformation programmes
Embedded a service excellence culture
Identified and improved customer value add activity
Provided significant insight from analytics
Embedded agile to drive adaptability
Customer value add service offerings
Success Stories
Bringing values to businesses through our products and services
Analyst Recognitions
Opinions about us from leading independent industry analysts and advisors
Working at Infosys UK
Our organisation attracts key names in the shared service industry having established partnerships with governing bodies, local companies, and agencies. Our teams here are a talented bunch of creative individuals who are determined to deliver the highest value.
As a team, we have created a warm, inquisitive, and innovative atmosphere, whilst ensuring we actively collaborate and work seamlessly as a team and as key partners to our clients. We believe that by embedding our teams with individuals from different industries and backgrounds, allows us to foster a creative and innovative culture.
The Infosys BPM global brand provides all-inclusive talent management initiatives that are well-defined and fair to each employee. The program includes regular appraisal cycles through our industry leading iCount system, performance management at all levels, internal recognition and rewards for high performers through our quarterly RAMP process. A career with Infosys BPM will allow you to shape and grow your career in more ways than you can imagine.
Navigating our next!
As the Birmingham delivery centre value proposition continues to evolve and develop, we find it imperative that our teams are able to deliver best-in-class service operations to our clients, that’s why a number of our workforce are qualified through recognised governing bodies including:
- Chartered Institute of Personal Development (CIPD)
- Chartered Institute of Payroll Professionals (CIPP)
- Association of Chartered Certified Accountants (ACCA)
Our team making a difference
Our Social Committee have successfully raised over £2,700 for Charities including British Hear Foundation, Birmingham Children's Hospital and other local charities.
Our teams supporting inclusivity…
We fully support mental health awareness, a gender-diverse and inclusive workforce. The Birmingham DC has also trained and deployed mental health first aiders, as we look to ensure our team members are proactively supported. We thrive in an employee engagement culture with a social committee tasked to drive events across the DC. We are also a key partner with the Working Family’s Network and support of some of their events including,
- Santa’s grotto
- Easter Eggs-travaganze
- Christmas Card Design Competition
Interesting Facts about the UK
- Tea is by far the most popular drink in the UK. It is estimated that they drink on average 165 million cups of tea every day.
- People think of the Pyramids in Egypt as the oldest objects in the world, however, in UK there’s the monument of Stonehenge, claimed to be one of the oldest monuments in the world. Scientists believe that the object was built over 3,000 B.C.
- The UK is linked with the European continental land through the Channel Tunnel. At 21 miles, this road is the second longest underground tunnel.
- Surprisingly, Birmingham has more canals than Venice with 56 Km of waterways and is one of the UK’s greenest cities with over 8,000 acres of over 600 parks and open spaces. According to the city council, that's more than Paris.
Our People
What Our People Say
“Infosys has encouraged me to work on my continuous improvement, with many training opportunities, since I joined the company in 2019. I have always felt included as part of a team and that my work and input are recognised. Changing departments halfway through a pandemic was challenging, with the added pressure of working from home while learning a new job, but I have felt supported and encouraged the whole time.”- Sophie Bainbridge, People Services Advisor
“Working for Infosys has been an amazing journey and I have gained so many new experiences. I have been involved in many new projects which has given me exposure to new skills. Alongside this Infosys have given me lots of opportunities to develop with different training courses during the change of my role to a Team Leader. I feel there has been a lot of support from Infosys through the Coronavirus pandemic and they have continuously given appreciation for all our hard work.”- Sophie Reeves, People Services Team Leader
“One thing I have noticed during my time at Infosys is that, they have always valued the importance of employee engagement and feedback, and this is demonstrated by the frequent initiatives they hold, such as R&R events, and appreciation cards. This has been particularly significant during the last 12 months where things in the world have been difficult and a little appreciation for all our hard work goes a long way.”- Chloe Millington, Process Specialist.
“I have been working for Infosys for 2 and half years now. The training I have received within my role has been absolutely fantastic, and I feel more confident in my job and love what I do. The additional training programs available are also a great incentive that has helped me improve my professional portfolio. It’s clear from working here, that continuous improvement is something that is offered to everyone. It has also been brilliant to work for a company that cares about their staff’s well-being, constantly doing what is needed to help people feel comfortable and supported.”- Thomas Young, Process Executive.
"Infosys Birmingham DC is a lively and energetic environment which provides a strong HR and Finance portfolio to our clients. Through working as a team and utilising a plethora of skills and experiences, we are able to offer the best support and advice to clients which allows us to take a collaborative and innovative approach to business."- Melissa Aucott, Resourcing Partner, Salaried Resourcing Team .
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Contact Us
London
Infosys BPM Limited
14th Level, 10 Upper Bank Street, Canary Wharf,
London, E14 5NP,
United Kingdom
Tel: +44 (0)20 7715 3432
Fax: +44 (0)20 7715 3301
Infosys BPM Limited
14th Level, 10 Upper Bank Street, Canary Wharf,
London, E14 5NP,
United Kingdom
Tel: +44 (0)20 7715 3432
Fax: +44 (0)20 7715 3301
Birmingham
Infosys BPM Limited
24 Parklands,
Parklands court, Great Park,
Rubery, Birmingham - B45 9PZ,
West Midlands,
United Kingdom
Infosys BPM Limited
24 Parklands,
Parklands court, Great Park,
Rubery, Birmingham - B45 9PZ,
West Midlands,
United Kingdom
Craigavon
Infosys BPM Limited
Unit 9 Silverwood Business Park,
Lurgan,
Craigavon,
BT66 6SY,
Northern Ireland
Infosys BPM Limited
Unit 9 Silverwood Business Park,
Lurgan,
Craigavon,
BT66 6SY,
Northern Ireland
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